Abra Auto Body Repair of America - Lakewood

The experience was great

Not a lot of fuss... Did the job got it done I liked the communication and that I wasn't tracking down info

Car wouldn't start, goo on FM antenna, had to enter code on Compass screen, 2 water bottles left (**** in back seat, **** in trunk.

I was given an estimate through email that said "customer pays $0" "insurance pays $1200". I had another estimate from a different shop that told me they would cover $200 of my $500 deductible. This was nice but since abra said $0 I called to confirm and was told that "yes, your portion will remain $0." I was even placed on hold for her to check this. I went with abra because of this and when I picked up my vehicle, I had to pay $500. I explained that I was not under the impression that I would have to pay that and I had even called to confirm this. She said something about an assignment, that was never explained to me, and still charged the full $500. By calling and confirming I should not have had to pay this and if I would have known this ahead of time, I would have never taken my vehicle to Abra and I would have gone to the shop I was referred to by Mazda dealership. I'm pretty upset because this is a lot of money that I was not expecting to pay because of my phone conversation with abra.

My car looks great! Everyone was so nice and helpful!!

My only request was to get it right regardless of timing. I showed up to my car today and the exit survey seemed to be the focus instead of the repair of my car. I personally have over 7 million in annual sales and with my clients I show case the finished product before a customer satisfaction survey is ever presented. My car was there for a week, and quite frankly it could of been there for two weeks, my only concern was to get it right. The shop manager gave me the company line on the clear bra instead of owning the problem. The clear bra has bubbles and needs to be replaced. He should have said I'm sorry this is not acceptable let me address the problem and provide a solution. I would of happily called an uber and thank him. Unfortunately, it didn't happen that way. I'm dissapounted at best.

Abra kept in touch throughout the repair process. The work was done in a timely manner as well. They even replaced a damaged turn signal light before the repair work so that the vehicle could still be driven.

The staff was professional, courteous, and timely. I was kept up to date on the progress. This is my second repair and if necessary I will take my car back. I will recommend ABRA Auto Body Repair to family and friends!

My car looks so much better! It looks almost new & very clean. The body work is well done. & it doesn't make a straining sound when parking. I am reading report now that is legible & professionally written. Customer service very courteous. They gave me a ride home & kept me informed daily regarding updates. Thank you.

So impressed with the staff and great work on the vehicle. Staff let me get my car after work hours. Was ready a lot faster than I thought it would be. Great experience.

Staff was professional, friendly and helpful. They went beyond what we expected to repair car. Abra made it a good experience.

Great. Job Thanks Richard (Chuck) krieger

We loved being kept up to date on the progress. Thank you!

The repair looks great but took twice as long and cost twice as much as estimate. That ended with me paying an extra week and a half of car rental fees.

The customer service is very poor at the Lakewood store. Unfortunately, the front desk staff leaves much to be desired. I hope to not ever have to go back there again and I will certainly not recommend this place to anyone I know.

Nice follow up lting us know what was happening. Wonderful service, nice team.

A job well done n thank u.....!!!

While the quality of the job has been good, although a more thorough review with the customer on specifically what damage will be repaired by the insurance company and what is defined as prior damage would be helpful. Also text messaging should be more informative and less "cutesy".

Thank you so much my car looks great. It looks better now then it did before the wreck.

Jenny and her manager Rudy were great! They made sure we were satisfied with repairs!