Abra Auto Body Repair of America - Wheat Ridge

Customer service was great. Our agent Charles was awesome. Thank you for all the help

The body work was excellent but the car was returned filthy inside. Everything was taken out of the storage area and put in the backseat and left there. The entire inside if the car was completely covered with dust from sanding. The floor mats from the third row of seats was piled behind the seats. It took me almost two hours to clean it up when I got home. It took over 3 weeks to complete the work. When I took the car in I was told it would be a 2 week job.

Charlie was AMAZING!! I feel she when above and beyond her duties! She sent my truck "Bessie" back because she saw some "waves". She felt the side could be streighter. Im so thankful. It took a few extra days but I didn't have a time line for PERFECTION. She also called my rent a car company and professionally told them where to put it...Thxs Charlie!!! I'm so appreciative for everything you did to fix my truck "Bessie". Thank you thank you thank you for handling the rent a car while I was at a funeral. The world needs more Charlie's!!

Thank you

Everyone was very nice and reliable. The auto body job looks great and I am very happy we chose Abra for our auto body needs.

I was completely satisfied with the whole experience from the time I took my car in for the estimate to the time I picked up my car. I like that Randy kept me in touch with what they were doing each day as far as repairs.

To start off my appointment i made with abra was not in their system when i showed up for that appointment, this is my initial experience with abra and not a very good start. Then I'm told that it will take 4 to 5 days to fix, which accually ended up being two weeks. I kept the insurance in the loop the entire time, the insurance contact told me that he was promised that it would be done by that Monday, while i was told through a voicemail that it would not be done Monday but rather i would receive an update the following Wednesday, why the ambiguity? Two weeks after i turned my car in i get my car back. I get in the car and all my radio station presets are changed to Spanish, i only know english. My steering wheel, gear selector, and door handle all have greasy hand marks all over them. I have a very light colored interior, and so these marks were very obvious to spot. For better future service to anyone: ****) fix your computer system, so people are not lost in your system. 2) be upfront about actual turn around times, if it's going to take two weeks, don't say 4 to 5 days. 3) why tell insurance one thing and the owner another? 4)text updates were pointless, they didn't tell me anything important because they were generic texts saying nothing about my cars status. 5) why use the customers vehicle as your own personal radio, does abra not allow it's workers to bring their own radio to work? 6) if you are going to have dirty hands, either clean them before entering vehicle, or clean inside of vehicle after you have touched them with said dirty hands.

Fabulous job and customer service!

Great job.

Car looks great - really great job - everybody really pleasant- pleasure to work with. Randy & girls at front desk nice Thanks for your help. Isabelle P

Excellent customer service

Thank you for fixing my car. My below comments may be considered minor, but I felt they were important enough to share. Perhaps I am too cynical, but I cannot imagine a world where the corporate sent text message updates are considered useless by anyone. No-one my age and especially no-one above their mid-20s wants to receive a text message that says, "your car is happy because we are taking care of it!". That does not inform nor comfort your customers and its cheesiness makes your company feel unprofessional and reproduced. My interactions with the women in the front office were always pleasant and well-informed. I could definitely tell that the company wants to improve customer service and overall quality of service (or at least wants to appear as though they want to improve) and I would give the front office a thumbs up. As far as the actual work done on the car, I unfortunately have no comment one way or the other. I don't know enough about cars to say whether or not the work was done well or with integrity. My fingers are crossed that everything was done well. As far as actual communication regarding the repairs...I do think it is a good idea to assign someone to each car as a point of contact. I have to mention, however, that every time I was on the phone with my POC, I felt he was rushing to get me off the phone and not interested in answering my questions. I did not feel as though the updates were well-informed and I never received a follow up call with an estimated timeline or estimated costs. When I got into the habit of calling to check on the car, I felt like a burden and not like a valued customer. Conceding the fact that my knowledge of car repairs is slim, the timing felt exaggerated, especially when I received a call that the car might be finished last Friday. I will finish by saying that I do appreciate my representative taking all of my calls and getting the job done. Thank you to everyone who worked on the car. I can tell this company is trying to improve and I emphasize my complaints are minor.

Kim and her team did an amazing job on both of my vehicles! Very impressed.

Looks good. Done quickly and efficiently. Appreciate ability to leave rental at the shop.

Done early and professionally!

Everyone was great. Good job Abra.

From the beginning, Charlie was terrific. He gave me a competitive quote and a time frame that he actually surpassed. I appreciate a job well done.

The process was great from start to finish. Everyone was responsive and I appreciated being kept up to date in regards to status with no initiation on my part. Great customer service goes a long way in my book. I will recommend your company to all of my friends and colleagues.

Thank you so much! My car looks as good as new and I appreciated getting calls from Randy with updates about the progress.

Vehicle wasn't ready when I arrived to pick it up, had to wait an extra half hour to 45minutes while a problem was found during the walk around. The airbag light stays on unless you turn the ignition off and on a few times, the battery will not stay charged since we've picked up our truck. We were told that we had to hurry and pick it up or we would not be able to get it back until Tuesday. Alan **** ****-****-xxxx