Jake L.
Vehicle Make : Hyundai
Slow as ****
Alfred W.
Vehicle Make : Honda
Repairs and customer service were very exceptional
Theresa S.
Vehicle Make : Subaru
Great communication and friendly staff, however when we went to pick up the vehicle we saw that the paint on the new bumper did not match the paint on the front bumper or the rest of the vehicle. There was also a line of paint on the black part of the bumper where it wasn’t taped far enough over. The original paint color was a candy apple red and the repaired bumper had a rust tone to it. We did not pick up the vehicle.
Jerome K.
Vehicle Make : Chevrolet
Staff was extremely friendly, repair job looks great, huge surprise to have interior and exterior of car completely cleaned upon pick-up. We have no complaints and would recommend ABRA to everyone we know.
Only one suggestion: the text message updates were great way to stay updated, but a little more information would be helpful. Perhaps daily texts that work is "in progress" as we had a few days with no updates. Also, better clarity on finishing the job would have helped. We recieved a text that the car was almost complete, but didn't receive the "job completed" text until over a day later. We Kept changing our schedule to pick up the car. Eventually we just called the office to get more detail.
Collis J.
Vehicle Make : Infiniti
Updates were awesome return of rental easy repair time was awesome
Catressa S.
Vehicle Make : Subaru
The hood does not line up with the gaps on the side fender. Aaron was great to work with however. He took great care of me.
Diana L.
Vehicle Make : Dodge
Looks good. Timely completion. Courteous staff.
Kathleen V.
Vehicle Make : Toyota
Everyone was very great and extra help with fixing my carboys and mirror thank all very much
Doreen F.
Vehicle Make : Nissan
Very professional. Keep you up to date and informed every step of the way. A pleasure to do business with!
Karlene S.
Vehicle Make : Chevrolet
Communication as to what repairs needed to be done and when the repairs would be completed.
Jimmie A.
Vehicle Make : Nissan
We were charged $500 deductible and I did not have time to call USAA to sort it out so we just paid it. Abra should have made the call. Also, there are two black spots on the bumper cover.
Samuel T.
Vehicle Make : Toyota
Customer service was outstanding!
Shannon F.
Vehicle Make : Infiniti
Great experience from start to finish.
Danny S.
Vehicle Make : Ford
Someone above the gm of the store needs to call me. ****-****-xxxx
Leslie D.
Vehicle Make : Mazda
Communication and process were completely seamless! Fabulous experience.
Robin R.
Vehicle Make : Nissan
Great experience! You all made it easy. Thank you!
Marjorie K.
Vehicle Make : Mazda
Tail light assembly is wrong-not matching original and whit pair splatter on the car. Noticed after initial inspection-Kay & Harold Gold
Bert B.
Vehicle Make : Nissan
Very impressed with communication, craftsmanship, and professionalism shown by Adelynn and the folks at ABRA. Have recommended them to several others.
Rodney J.
Vehicle Make : Chevrolet
The only thing I wasn't completely satisfied with was that it took a little longer to repair than was promised; however, my car was in really bad shape, so I do understand having to order additional parts. I was glad that Aaron wanted to ensure that everything was taken care of, and that nothing was left unturned. My vehicle looks like it had never been hit, so I am very grateful!
Trudi R.
Vehicle Make : Ford
So glad they sent text messages and left voice messages to let me know what was going on each step of the way
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