Abra Auto Body Repair of America - Highlands Ranch

Car was had a paint defect when delivered

Great to work with Antoinette

**** the car .is totaled yet daily we continue to receive the auto email. Content of these messages state that the best possible service is being provided and that everything is progressing . There is no update. There is no progress. There is no quality or real information contained in these repeated emails. 2. The car was taken to Parker Colorado as arranged by the insurance company. against my better judgement and where multiple protest and a conversation with several managers the car was moved to another shop in the denver metro area. I was told that this is because the work would be completed work more quickly. In fact it took several days for the car to even be evaluated. It was not faster. 3. Jonathan abra highlands ranch location could not tell me when he had even started on the car. Once you told me it had been started on a Wednesday evening and then in the same conversation he told me it had not been but that until Thursday morning.he had no idea when the car had even been started. we certainly did not save time I'm moving to vehicle. 4. with jonathan did look at the car he could not give me very accurate appraisal as to the condition. I have about the condition of the frame since it had taken a severe blow in taking them several railroad ties used for cattle fence before coming to a stop and our barbed wire tangle. At that point he told me that the frame appeared to be okay although there with considerable damage to the undercarriage. I pointed out to him that frame damage cannot be by you waited visually. Since this car is a unibody with a subframe his visual appraisal was even less accurate, and his lack of professional knowledge of this was very disturbing. 5 friday afternoon we got a call about the Car as the shop close getting not a preliminary after that on the vehicle. At that rate we are realize that it would likely be total. Jonathan indicated that they had been boxing up our personal possession as part of cleaning the car and that we could get the car cleaned out should it be a total loss as anticipated. In reality we discovered steer wheel cover, seat covers and floor mats throw in the back of the vehicle with damaged parts tossed in on top. This made clearing personal effects out of the vehicle difficult. 6. When the time came to get our family possessions from the car it was another hour away from the shop where we'd left it. The manager said that it would be back at the Parker location first thing Tuesday morning. When I arrived at the shop after **** pm the car was nowhere to be found. Several phone calls later it was determined that the request to move the car had only put in 10 minutes previous to our arrival. 7. In transporting the car so much the front license plate was lost. overall, working with Abra has been an experience that rivals trivia pursuit. The employees do not know what is going on and are unprofessional. Furthermore, they fail to listen to customers. The email today indicating that the repairs on the car were progressing nicely and the vehicle was safe with them is laughable! ABRA STINKS!!!!!!!!!!!!!!!!!!

Jonathan was awesome! He made me feel like everything was under control and he was always in contact giving me updates.

Only the timing regarding picking up thtcsr But all is well Thank you

My bumper is totally not fitting properly due to the fact that it was repaired vs replaced

We liked getting status on vehicle. Anyone the was very helpful and professional.

John was exceptional at telling me the steps of the car repair, what needed to be fixed, the time frame for repairs and answered any questions I had. He sent me frequent texts about what stage of repair my car was at as well as calling and letting me know and answering any additional questions I had. It was a hassle free experience that was done in a very timely manner with professioanlism, courtesy, and promptness.

Honest. Thorough.Quality workmanship. Thank you

Great job well done. Very impressed with daily contacts.Very polite,.informative, and professional. Jonathan gets an A

Jonathan was fantastic!!!!!

Fabulous work. Great service.

ABRA gave me misinformation about availability of replacement Blizzaks for the ones that had been on the car. After several conversations with ABRA and researching on my own it was clear to me that I had to be proactive about receiving the correct replacement tires. I also was not automatically given the "good" left front tire which had been replaced with an LM32. On the plus side, an ABRA always returned my calls in a timely manner and informed daily of the progress being made on my car.

The quality of work was excellent. The staff was extremely helpful, courteous and professional. The work was done quickly, the staff helped with the return oft rental car. I would recommend ABRA, Highland Ranch, CO to everyone.

Excellent service!! I would recommend your company to all in need of a repair. Thanks again for making it a simple process.

Jonathan did a great job of keeping us in the loop with repair status with both text messages and phone calls. We lived that he handled returning the rental car. Everyone was very nice and very professional.

Great customer service and worked with me and my schedule. I greatly appreciate everything and love that you guys do the text updates.

Abra is the best!! I've dealt with them twice, and their service is outstanding. Not only do they perform outstanding body work, but they also treat you like royalty. They drove me home after I dropped off my car for service. Then they brought my car to me after my service! I will most certainly go to Abra Highlands Ranch if needed in the future, and I highly recommend them to anyone seeking pain-free body work on their vehicle!

Everyone was extremely professional. But above and beyond that; Antoinette was very personable and a pleasure working with.

John at your Highlands Ranch facility has been phenomenal - great customer service, proactive and takes pride in his work; give this guy a raise. Henry W