Abra Auto Body Repair of America - Thornton

The process was very easy and I really appreciated all the updates and feedback along the way.

Car has not been completed, but working with Tami and she is keeping us updated. We are in good hands with her and her team.

Excellent communication, courteous customer service, convenient rental car accessibility and fantastic job. Nice to have my car back looking so pretty and clean, inside and out! Thank you!

A couple of small issues. There is a small area of the clear coat of paint (less than a centimeter square) that was rubbed off at the top of the drivers-side rear cab door. Also, the drivers side fitted mat is stretched, almost as if the emergency brake was stomped on repeatedly and whoever did it let his foot smash down on the mat, separating it and stretching it so it's no longer snug. One more thing...there was this residue (?) that was splashed on the drivers side window that, with a considerable amount of effort, finally came off.

Everything was quick and professional. The truck looks great and I appreciate the help.

The work done was excellent. My complaint is entirely about how long it took, several days past the estimated time. I wasn't kept informed, and it caused significant inconvenience to me. Again, I am not complaining about the repairs. I am completely satisfied in that respect, and I received a full explanation of what caused the delays when I finally retrieved the car. I tried calling several times to find out why the car wasn't ready yet, and got both conflicting and erroneous information each time.

in the beginning of my contact with the thornton Abra shop I wasn't treated with a real professionalism in my opinion .The young woman who contacted me was rude a lot less than accommodating when asking about progress on my car .It was only when I started speaking with Tammi that I felt I was getting polite treatment and answer even if they were somewhat misleading.my real problem was with Jeff the shop manager who is very practiced at bending words.I finally let my son speak with him and things got resolved.

My cars looks great! This was the most effortless repair I have ever experienced. You people know what you're doing!

Every one from the front desk to the final inspection were friendly and completely helpful with everything. And the repairs themselves were done quickly, and the highest standards.

Good job!

Great job from start to finish, more business need to adopt your model of customer service. It was an outstanding experience.

Absolutely amazing service!!!! Car looks great and I was informed every step of the process!

I like that when I could see the bumper was off a bit. Everyone jumped in and in 20 mins it was fixed. No one bitched just got it done. Fast, friendly great service. Thank you so much!

Abra did an excellent job in repairing my 2013 Dodge Charger, it looks as if there was never any collision. Although the time it took to start repairs on my vehicle was a little unsatisfying

Just really great, professional, awesome service from start to finish. I would recommend them to anyone. Thank you!

Great job!

I scheduled for my windshield to be to be replaced wile my car was getting fixed come to pick up my car and noticed it was not replaced I'm not happy about not being contacted or notified that the windshield was not replaced or given a call to set a Nother day to get it replaced but I'm am completely satisfied with the body work that was completed and I want to thank everyone who help me get my car fixed and the time it took was amazing definitely going to recommend everyone to take there car here

I was glad to receive updates daily.

After taking the vehicle home and driving under normal conditions, it is very apparent that the alignment and wheel balance was not properly completed. I took the car to another shop that I frequent and they showed me the numbers and why it wasn't done right.

My car was repaired and fixed. BUT, I had a lot of "personal items" missing from my vehicle. I know I signed the sheet saying Abra isnt responsible for any "personal items" left in my car, but that doesn't mean I'm giving away anything in my vehicle. My gym bag was stolen, my whole ash tray full of all my change was stolen, and i had a small tool chest stolen. The ash tray is even a part of my car, does that mean if my radio was taking out of my car, that counts as a "personal item" that Abra isn't responsible for?? I can see why it would be nice to clean the inside of your customer's vehicles, a nice surprise. but i did not give you permission to go through my belongings and clean my car. I did not give you permission to grab or handle my stuff. I gave you permission to fix my front bumper. Which is on the OUTSIDE of my vehicle. The only reason you should be gitting in my car, is to drive it into the garage, NOTHING ELSE. I don't CARE if i signed a sheet! Stealing is wrong and you have lost a future customer for life thanks to who ever you allowed to handle my belongings in my car.