Abra Auto Body Repair of America - Lilburn

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There were a slight scuff mark on the left rear bumper that wasn’t there when I brought the car to the body shop. This was evident by the pre service pictures taken by Mark. It wasn’t such a big deal for me, so I asked Mark if he could get the Technician to buff the scuff mark for me. This was done. However, it appears that during the buffing, it appears that too much of the paint came off and left two small marks on the bumper. When Mark brought the car back to me, I pointed the two small marks on the bumper to him, which he denied was caused by the shop. Two other people came and look at the bumper, and they both denied it was their fault. When we looked at the pictures, there was no evidence of any scratches to the bumper when the vehicle arrived at the shop. This showed me that the personnel at ABRA Body Shop is dishonest. If they lied for such a minor incident, what would they do for something much bigger. I would never recommend this franchise to anyone looking for body work. Good luck.

Valet service wandered the entire experience better

They did a great job and kept me informed every step of the way. Great staff I will use them again but hopefully not too

Excellent service good staff members.

Is was done with the excellent job, I love it, and thanks for taking care of my car very good job.

Very well informed company.It was wonderful keeping us updated.On the truck thanks again for the wonderful service.

Very friendly staff, also knowledgeable and courteous.

Car looks just like new.

Your valet was super nice and couteous! April was excellent as well - helpful and friendly.

Call me ASAP ****-****-xxxx. On a ****-10 basis, you get a (-50).

There was miscommunication in letting me know when to pick up my car & also miscommunication about delivery of car. The worker that came to my house was most helpful .

Repairs done in a timely manner. I was kept appraised of daily progress and treated courteously like family.

I like because abra didnt give me a rush job but a professional job on one of my vehicles that i take pride in.thank you.

Car looks like it never happened. Everyone was friendly and helpful.

This was the best experience I have ever had with any of my cars being service. The updates as to what is happening to your car each day was a breath of fresh air. EXCELLENT SERVICE

Needed more time to pick up vehicle, a day instead of a few hours .

Keep up the awesome work. Thanks for a job well done. Geneva

The repair took almost 2 weeks and the lane change sensor was messed up when the car was returned to me. It is now back at the shop.

The professional service we received was impeccable. Thank you