Abra Auto Body Repair of America - Morrow

Very professional and helpful. Explained everything to me completely. Explained everything to me completely. Got it back quickly and it looks great

It really took longer than we expected, but so far the workmanship look good. Will be more confident after a month. Thank you.

Great customer service. Fantastic updates on time. Work was completed in a timely manner. Thanks

Fixed it. Looks good. They went above and beyond by getting it done quickly and cleaning the car. That's the kind of thing that keeps me coming back.

Sir/Madaam Good morning. Firstly I'd like to commend the excellent work performed by the shop personnel at the Morrow, Ga shop. I am really impressed with the work that was done. However, I had two incidents that really soured the whole experience for me. The first incident happened on 3/5/2016 at about ****:00pm pm. I hadn't recieved a call that Friday about the repairs after being informed Wednesday that my vehicle would possibly be ready that Friday. I went by the shop to check to see if it was ready and I found the shop and office closed. However, my car was parked outside unsecured and unlocked in the customer service parking space. I couldnt believe that my vehicle was being handled so carelessly! So I took a couple of pictures of the car and when leaving to go get the spare key from my wife, I noticed a shop employee on the side of the building with a woman and child, looking at a van with the hood raised.I drove over to him and informed him that my car was unsecured and unlocked on the side of the building. He said he'd take care of it for me. As I left I thought it was strange that my car was the only car left out and absent a sensable explaination from the customer service manager I now suspect that the person I encountered on the side of the building was driving my car after shop hours. The second incident happened when I came to pick my car up after the repairs were done. Dan Civil informed me that my deductible was 1000, and I told him I was aware of that as I was writing the check and handed him my drivers license. For some strange reason he said he's not familiar with the check system, as he was typing in my information. After two failed (?) attempts he asked me if I had ever bounced any checks because the system wouldnt accept my check? I told him I've never bounced a check in my life, however I can pay with my debit card if necessary. He agreed that would be better and processed my payment via debit. To be fair he did state that maybe my bank (PNC) wasn't in the system, but that statement came after he insulted my integrity. I was absolutely taken aback that he would ask me such a question, but I was happy to vet my car back, so I didnt make a fuss about it, I just transferred my property from the rental and went my way. The next day, I had some questions anout my backup camera and came to the shop to inquire about it, and decided to talk to the General Manager Jacob Ninan about the two incidents. Mr. Ninan apologized for the behavior of Mr. Civils and offered me a free auto detail to sort of make things right. However, he didnt address the incident about my car being left unlocked and unsecured in the parking lot. I wish that I could have given all 10's to my overall experience, but I must say it was a bitter sweet experience. Regards Donald P

Called and spoke with Dan and got a knowledgeable person who helped me with our needs. I have already told other friends of my experience with Abra, will be back h

Good service and kept me updated well

I liked the efficiency and courteousy Of the staff. I liked the updates by text which kept me abreast of what was happening during the work on my vehicle.

They performed the work quickly to my surprise and each day they kept me updated on the status of my repairs. I was absolutely pleased and surprised. I would recommend them to anyone!

Good Job Team!!

Team was very helpful and professional. Kudos to the ladies that work in the front as they were my initial point of contact.

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****. Fenders are not Aligned properly. 2. Did not fill up antifreeze. 3. Windshield washers not working. 4. Original fenders were not replaced.

There is a standard repair process posted and in my case it obviously was not followed. My car has not been the same since my accident. I opened the trunk and could not close it. My vehicle was returned to without a full cleaning. There's a vibrating noise on the left rear passenger side that is annoying. There is scratch marks in the trunk and the right passenger door has a ding that was not there prior to me turning my vehicle over to ABRA for repairs. The wind flowing over the vehicle while driving is noisy.

Professional staff.

Did an excellent job u can't even tell it was in a accident!!

Excellent service

Excellent Service

The work on my car was fast and on time. Thanks you for a job well done.

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