Abra Auto Body Repair of America - Macon

Excellent customer service!

The thing that I am uncomfortable about in saying yes to "complete" satisfaction is rather minor but created a problem for me. I was told by phone and email that my car would be ready Wed. afternoon. I call and emailed that I would come in at 4:00 to get my car and was told it would be ready. I live out of Macon and had to depend on others for transportation to ABRA. Wed. afternoon at 3:40 I called Abra about picking up the car and was told that the car was in prep and had to be checked out. I ask if the car would be ready by 5:00 and was given the same reply repeated and there was no confirm I could get it at 5:00pm either. Rather than chance having to make 2 trips to Macon for the car I told Johnny that I would then wait to come in at 10:00am on Thurs. This required that I reschedule a ride a 2nd time. Later on Tues. afternoon I got a call about 4:20-4:30 to tell me that my car was ready. I do not understand why I could not have been told this projected time initially. When I arrived Thurs. a.m. my car was ready and repairs had been completed along with an additional vacuuming of the car. Thank You.

I am not only pleased with the end results of the repair, I am also pleased with the speed in which it was done. The staff was courteous and helpful. They took good care of me and my vehicle, and kept me continuously updated on the progress. Thank you so much!

They have not completed my service but I am very pleased with the service thus far

Thank you for keeping me informed on everything that was going on. Thanks

Truck looks good and was completed quickly.

Everybody was great to work with and rushed the job so I could travel in my car for the holidays.

The repair looks great! The attention to detail and the willingness to make me happy and satisfied was a great feeling! I appreciate those that want to "do the right thing" first and take care of the customer. Merry Christmas!

No hassle process with updates during the repair. Thanks

It was really easy with the one stop shop experience. The finished job looks great.

Everyone was very informative,courteous, and professional.

Upon entering ABRA Auto Body and Glass Shop, I was greeted with a pleasant welcome by Ms. Tabitha. Mr. Johnny Lowe, Customer Service Manager, approached me in a very professional manner, inspected my vehicle and kept me informed of the repair process of my vehicle. Thanks to Mr. Lowe and Staff of ABRA Auto Body and Glass.

I am so excited! My Ms.Pearl (car) looks new, and clean. Very Happy with your work.

The pretty lady that handled my paperwork and made calls to make sure I was taken care of was exceptional. Handles the office very well. The service and attentiveness was A1, recieving texts to update me on the process of the repair and recieving a few calls personally from my man I talk Clemson football with. In all, I've never heard of Abra before but if there's an accident or repairs in question, I'm definitely a new cheerleader in promoting the business. THANKS A BUNCH #MakingRepairsGreatAgain

They made the process completely painless and streamlined. They even helped me with the set up and drop off of my rental car. I will certainly recommend them to family and friends!

It didn't take long for them to get the job done

No problems. Returned finished and clean as expected.

Good communication

My car looks like new!

Excellent service