Jenoah K.
Vehicle Make : Dodge
I am impressed with the quality of the repairs. I will recommend service King.
Susan P.
Vehicle Make : Honda
I am absolutely 100% satisfied with Service King. My car looks brand new again! Everyone I spoke to were so friendly and explained what needed to be done. I was given an update daily and my car was actually ready for pick up one day early. You really cannot tell there was any damage to the car. I will be recommending Service King to all of my friends. The price was fair and they even washed my car before giving it back. Thank you so very much, I will certainly use Service King in the future. Best regards Susan P
Michelle M.
Vehicle Make : Ford
A more accurate finish date. I was told Monday that it would be about 5 days and I recieved the text Thurday that repairs would be completed by Saturday 4/2. I didnt recieve any confirmation on whether or not the car would be completed so I called 3/2 around 11am to see when I should pick my car up. I was told it wasnt ready but should be ready Monday 4/4. I didnt recieve any notification Monday about the status of my car so I called in the afternoon. They hadn't even painted the parts yet. The lady informed me it would definitely be done Tuesday. Guess what? No status updates and when I called Tuesday evening, the parts were in the paint shop so I would have to wait until Wednesday. I was finally able to pick up my car Wednesday evening. The job looked good, but I was not pleased at all about the timing estimates and the way customer communication was handled.
Karen C.
Vehicle Make : Toyota
Left a hub cab off my car other than that allis good. Very quick and friendly! Especially Gabby!
Ricky H.
Vehicle Make : Hyundai
They kept me updated the whole time even on the day they were done they let me know they could get everything ready for me within reasonable time for me to be ready and I really appreciate that
Yvette R.
Vehicle Make : Nissan
Service King had excellent communication during the whole process and did an excellent job on my car as well. Would highly recommend them.
Martin F.
Vehicle Make : Chevrolet
The Bastrop location went above and beyond by delivering my car to me when I could not come pick it up. Excellent body job And Timely work.
Adan S.
Vehicle Make : Toyota
Awful experience. To say the process was slow would be an understatement. The initial estimate was four times the time given (because "additional" damage was found). This is understandable when it's clear that the longer it takes, the greater the profit is for them. Customer service? Nonexistent. The associate seemed bothered by my questions and in at least two separate occasions, she just stopped answering them. Had to wait for two days for someone to travel from Austin to finish the job while my car just sat iddle. Had to pick the car up after hours because, contrary to what I was told, it wasn't finished on the morning that it was due. My advise? Drive some extra miles and take it somewhere else. I learned my lesson. I hope others can use this as a warning.
Melissa S.
Vehicle Make : Kia
The people at the Service King Bastrop location were very nice and helpful. Everything seemed to go as smooth as possible.
Sidney A.
Vehicle Make : Toyota
Nice job and I appreciated the wash and vacuum.
Hugh .
Vehicle Make : Dodge
All were friendly courteous and kept me updated every day. My truck looked fantastic and "Gabby" was very helpful.
Devin O.
Vehicle Make : Honda
Everyone I spoke to was friendly and professional. They made the whole ordeal simple and painless. Job well done!
Anthony F.
Vehicle Make : Suzuki
The staff was very professional. I thought the texts were very helpful an a great way of keeping me informed. Great job!!!
Jennifer F.
Vehicle Make : Jeep
Only one issue and they promise to correct it. Over all a great experience.
Elias M.
Vehicle Make : Honda
Your customer service was as impeccable and as textbook as you'd have observed in any training video or manual. I was well treated and the text updates on the repairs were much appreciated. Also, your dealings with the rental car company on my behalf made the whole process that much easier.
However, I am disappointed at the outrageous prices for out of pocket repairs. As much as 500 for a paint knick no bigger that a quarter?? I have acquaintances who have their own body shops (but are not providers for AllState insurance) who do the same quality work for approximately 100 to 150. And I know the quality is the same because I have had repairs with them in the past.
Needless to say, I would consider going back to you all if my repair was fully funded by insurance. But as for the other, out of pocket minor repairs, you've lost my business.
Mollie R.
Vehicle Make : Honda
Don't contact me.
Stephen K.
Vehicle Make : Toyota
Love the detailed cleaning upon returning my vehicle
Kathleen A.
Vehicle Make : Toyota
Excellent service!
John J.
Vehicle Make : Chevrolet
Prompt service with a smile and excellent attention to detail.
Margaret C.
Vehicle Make : Toyota
They did a great job,and were easy to work with. I appreciate their care, making sure the job was well done.
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