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Real Reviews From Verified Customers

Marie****.
Vehicle Make : Honda
5 out of 5
3/18/2018
Excellent communication with regards to frequent updates with the repair process! Smooth & seamless drop off and pickup ...completion perfect! Thank you!
Teresa M.
Vehicle Make : Honda
5 out of 5
2/28/2018
Excellent communication Excellent work
Carla W.
Vehicle Make : Toyota
4 out of 5
2/23/2018
I appreciate the way Jeremy worked with us to help get our car back so we did not have to change vacation plans
Nancy P.
Vehicle Make : Hyundai
5 out of 5
2/15/2018
Although it took two months, I'm very pleased with the results of my car repair. Everyone at Service King Bastrop was friendly and helpful.Jeremy kept me updated on progress.
Christina L.
Vehicle Make : Ford
5 out of 5
2/14/2018
They did a great job of communicating with me through the entire process.
Dolores H.
Vehicle Make : Mini Cooper
5 out of 5
2/10/2018
Everyone was very friendly and helpful. The service performed was ahead of schedule. The car looks great.
Brian B.
Vehicle Make : Chevrolet
4 out of 5
1/30/2018
2nd. time using SK. Repair above and beyond expectations.
Jennifer B.
Vehicle Make : Lincoln
5 out of 5
1/26/2018
Very good job putting my beautiful car back together and it looks like new! Thank you for a very professional job!
James G.
Vehicle Make : Honda
5 out of 5
1/21/2018
Gabby was great. continuous updates great. work was great. on time great. overall great experience.
Rhonda H.
Vehicle Make : Jeep
1 out of 5
1/20/2018
I was told it would take 2 weeks. With holidays, it took almost 6. If I had been told that was a possibility, I would have waited. They did cover the rental past the 30 days that my insurance didn't cover. My portion of the rental, however, doubled because of the delay. The repairs themself appear to be quality.
Donald S.
Vehicle Make : Toyota
1 out of 5
1/19/2018
I drive for Uber and had 4 rubber floor mats to protect the. carpet. Those are gone and no one seems to know where they went. A lso when i picked the car up the sensor that’s about tire pressure was lit and said i hada flat or low pressure. You could’ve filled the tires to full.
Deborah C.
Vehicle Make : Ford
1 out of 5
1/14/2018
Took way too long for repairs to be made. Took it in Dec. 26 got it back Jan. 10. They quit texting with updates the day before it was finished. I had to call them for updates. The day it was completed (almost a week later than promised) I received a text and a phone call. In sunlight, I see that the scratches are not buffed out as said they would be.
Onesimo B.
Vehicle Make : Chevrolet
1 out of 5
1/14/2018
My truck is still not working. And no one is helping me.
James S.
Vehicle Make : Toyota
5 out of 5
1/12/2018
Very happy with the service I received from all of the Service King employees.
Joseph A.
Vehicle Make : Mitsubishi
5 out of 5
1/12/2018
Thanks for everything Gabby and team!
Jeff K.
Vehicle Make : Mercedes
2 out of 5
1/10/2018
According to the the gps the car went for a joy ride which the car shouldn't have left the property. Absolutely no need to drive the car.
Carole M.
Vehicle Make : Buick
5 out of 5
1/9/2018
The car is absolutely back to its beautiful self and I appreciate all the hard work that was done for that will always love Service King
Martin F.
Vehicle Make : Chevrolet
5 out of 5
1/1/2018
My vehicle was repaired to perfection in a timely manner. Everything about Service King and Bastrop is awesome.
Paul H.
Vehicle Make : Hyundai
5 out of 5
12/30/2017
Thank you!
Michael H.
Vehicle Make : Ford
1 out of 5
12/30/2017
Worst service I’ve ever received. Wanted to try a different place that was more convenient to where we live. Normally, we take our vehicles to Capital Collision in Austin. Service King in Bastrop took over 6 weeks to complete a fender bender. Never received a call. I had initiate all calls. Each time, there was an excuse as to why my car wasn’t done, with a promise that someone would call the following day (which never happened), and a “just one or two more days until your vehicle is ready” type of call. After 6 weeks, we finally go into the shop (and see my car) and realize that NOTHING has been done that was promised. We had been lied to each phone call. We have never been more disappointed in the service and most definitely will not return. Ever.

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