Abra Auto Body Repair of America - Covington Pike

Excellent

Thanks so much for your speedy repairs and communications regarding the status of repairs. Your receiptionist was most cordial and helpful. I will be happy to refer friends and family to ABRA.

Did a great job. Thank you for the updates.

My interactions and price of repair negotiations with your staff left me with a very poor opinion of your methods for doing business. I paid about 30% of the initial price I was quoted. I understand there is always some wiggle room and you have to make a certain margin but there is no reason that the staff I dealt with should either A. Have the authority to offer such a discount as it makes you all look like criminals or B. Be incentivized based off their margins as clearly someone would have made off like a bandit if I had paid the initial quoted price. Feel free to contact me. Brad S

Donna was awesome to work with. She made it easy. Thank you.

Everything went smooth and very fast. Donna especially was great. She called every day to update me. She was friendly and welcoming.

After further examination of repair, there excessive visible evidence on front bumper cover repair. The staff was great and time of repair was great. But I can not say I am COMPLETELY satisfied due to this one noticeable flaw.

Abra is a fantastic auto repair shop! I've never been disappointed with my work done!!!!

I was called the night before my car was scheduled to be dropped off and asked to postpone the repairs. I did not feel comfortable driving my car with the damage it had and when I said no, I felt like the employee was upset that I wasn't willing to postpone. Once at the shop, it took nearly 3 weeks to have my car repaired and I felt that was too long. My car was at a suspension shop for a week waiting on parts and then once those parts were in, I was told more parts needed to be ordered. I would have thought that any parts needed should have been ordered from the start. Although I received phone calls with updates, if I called back with questions I felt like I was getting the run around about the process and delays. I had to bring my car back after picking it up because the door was not put back together correctly. Overall I was not satisfied with the customer service and repair process. Although no employee was outwardly rude, at times the tone was condescending towards me.

Very quick and efficient. Liked that you kept me updated daily on the repairs. Job well done.

I was very impressed with the way you kept me updated during the repair process, as well as with the quality of work on my truck.

Good Job!

Friendly and simple

While waiting for a part to come in was exasperating, Jamiel Rivers was most helpful and patient with me.

The job was well done and we were kept informed of the status on a daily basis - just as promised. The car was completed and ready on the day promised. Great Job by Everyone !

Was nice to be kept informed about the process.

I appreciate the way I was kept informed on the progress of my vehicle both by email and phone. You guys where refered by a friend and I'm glad I took her up on it. Thanks again

Did a good job fixing everything to my satisfaction. Very friendly and accommodating.

Thanks to Donna who was especially helpful and kept me informed everyday

I like to thank the repairman who work on my vehicle an Donna Rhodes who did a fine job of informing me about vehicle! Thanks ABRA!!