Abra Auto Body Repair of America - Franklin

Ashley was very professional and informative. Abra did a wonderful job Repairing my car and keeping me updated on the process .

Professional from beginning to end product

The communication was great!

Perfect communication all the way through the process. Impeccable customer service. Dan was great! I would recommend ABRA to anyone who needs glass or auto body work.

Communication from the,start to the finish was more than pleasing from your agent Job well done.

Ashley was very helpful and I was really impressed with the work that was done to my car. I would go back there again if I need car work done with confidence.

Will need to make a second trip for improperly installed window (rubber gasket collapsed), drivers door handle loose, and clear coat run on drivers door. Resolved before I left the location included splash guard screw backed out/not tight, window defogger terminals not connected, interior trim cover not installed, and unpainted metal left exposed on the upper fender bracket under the hood following the fender repair. A lot of small preventable issues add up to a big quality problem.

This was our second great experience with ABRA. All of the employees we encountered were courteous and Christina did an excellent and efficient job. I have recommended others to ABRA

Everyone was easy to work with there. Doug was especially helpful! Thank you!

The repair process was flawless. My service representative was wonderful, and they cleaned the inside of my car!

Doug was fantastic! He kept me informed the whole way through and was great to work with. I'm very happy with the work done and the customer service I received.

Very professional team. Would use them again

Christina was great and the work was done incredibly fast with great quality!

Staff at the front desk were wonderful they took very good care of me.Except my reck everything was very professional

Awesome job, and you detailed my vehicle. More then I expected.

Great service from beginning to end. Service representative was excellent, welcoming and thorough.

Excellent service! Great communications! This Branch of ABRA really deserves that Silver Trophy setting proudly @ their office. I'm going to highly recommend them to my friends if they need work done. Brigitte

We took are car to u because we were told toby are insurance company. we told u the car was lpulling hard to the right and shaking we picked it up and those problems are still there and maybe worse .also found new goges in the door frame and got no help on these things. i will not recomend u to anyone.

There was not timely, clear communication between Abra rep and the actual people working on the car. There was not timely, clear communication between the Abra rep and myself, the customer. My repair was scheduled two weeks out (plenty of time to get the replacement door in and to determine if the door was up to Abra standards). When I brought my vehicle in I was told the door was in. I was called ****-2 days later and was told that the door did not meet their standards. In which case I was without my car for 2 - 4 days unnecessarily. There was slow or no communication initiated by the Abra rep as the second replacement door was being ordered and coming in and being checked for quality. After being told 2-3 times that my car would be ready on a certain day only to find out there was another hold up, I was told the door handle needed to be replaced. This was extremely obvious from a cursory look and the Abra rep made a note of that at my initial consultation weeks before. This caused another delay in my car's repair. The Abra rep was very apologetic. I had to call numerous times during there time that my car was at this shop to get updates. My calls were typically not returned. I do not work in this field but a shop that is being recommended by a well known insurance company should have had much better service than I received. I do hope for tori company that this was a fluke.

Great job.. Need more help upfront at the desk..