Abra Auto Body Repair of America - Murray

Adam Slater was outstanding in handling my claim. The follow thru was excellent and when I picked my car yesterday, July 5, it was thoroughly washed and clean inside and out. I would definitely recommend them to friends.

Everything was really done with quality. Abe's even had it completed a week earlier then the estimated date????

Great job

Thank you for doing such a great job! And for keeping me in the loop without me having to call! Thank you, thank you, thank you!!!

Great service from the front desk to the time I got my car back, thx

Everyone was so professional and friendly my car was done super fast and looks amazing as well

Pleased that Abra keeps their standards of customer satisfaction high year after year. Murray store is great.

I am repeat customer and have many high end cars (Porsche, BMW, Mercedes) and was hesitant to use a "chain store" but you guys in Murray Utah did great work on my 2015 GMC Denaili Truck and 2015 BMW X5M!!

Completely satisfied

The workers helped me with everything and keep me up to date on all progress on my vechle. Would recommend anyone to Abra for vechile repairs

Great work, very quick. Looks like new. Kept me informed with text messages throughout the process. Very impressed with Abra.

I was very satisfied with the service and especially with the customer service I received from Hayden. He was amazingly helpful and patient and I could not have asked for a better person to communicate with. We have four members in our family who have brought their car to Aabra and we always leave feeling satisfied and confident in the work that has been done.

Awesome Job, vehicle looked great afterwards and finished in a timely manner. Thank you once again

Great people that made the experience so easy!

Finish with the car faster then was expected. The car looks like new again.

It turned out amazing!!!!! Thank you.

Poor attention to detail. Having to bring my truck back in to have 4 more items repaired/replaced that weren't seen or just forgotten about until I picked my vehicle up. This, after having left it at your shop for over **** week. My insurance doesn't have rental coverage (I understand this has nothing to do with you), but that does compund my frustration knowing that I'll be without a vehicle again once I bring my truck back in. I also mentioned that there was some front and rear damage/noises coming from the axles or undercarriage. They were very noticeable if someone were to have driven it even around the parking lot. Instead, the truck was put on the lift (allegedly) and nothing could be seen or appeared to damaged by your techs at first glance. I know you don't do those types of repairs had they found any damage, but that you send it out to one of your subs to be worked on instead. But it wasn't sent out for repair, nor even sent out to be evaluated even though that was my main concern to begin with, because the noises were so obvious, the shuttering noticeable, and the grinding unmistakable. But for whatever reason my concern and my description of the damage that had been done somewhere in the axles or in the main structure of the vehicle, wasn't taken seriously or was dismissed altogether? And sure enough, upon leaving Abra I drove straight to the Ford dealership where they found some very serious damage that is now being taking care of. Fortunately they have a loaner program for vehicles that are at their shop for more than just a couple days. This has helped me out tremendously. Again, I have to bring my vehicle back to Abra to have 4 additional items repaired that were absolutely known about prior to me leaving it with your shop, and that are on the original quote/invoice. I understand things are missed from time to time, and I'm a reasonable person. Also, I've had great success with Abra in the past along with family members, which is the reason I brought it to you in the first place. But this time I haven't been so lucky. And finally, **** of the 4 items that still needs to be repaired, and probably what alarms me the most, is the turn signal/windshield wiper/brights lever that is broken, is so loose and just barely hanging on...it was somehow overlooked altogether, because it's the only item not on the original quote. Yet I mentioned it to 2 different people, and it's hard not to notice that it needs to be fixed. This was the first thing that I noticed as soon as I got into my vehicle. Your techs probably didn't use it driving into and out of the shop, but it was concerning. My apologies for such a lengthy response comma but I wanted to make you fully aware of my concerns rather than just rant :), so that you can better improve your service. And I also know you don't want your customers answering the survey questions if we're unable to answer them with all "10's", or all the highest rating of satisfaction. That is something I'm unable to do, but out of respect I wanted to let you know first before doing the survey.

ABRA Has a great team that's willing to go the extra mile for customer satisfaction. I am impressed with their level of service.

Fantastic work on my 4 Runner and looks anazing. They also washed my vehicle inside and out was a great surprise and was not expected. Cassie was a thrill to work with and the text updates were fun. Loved the experience and I will definetely use ABRA again for personal use in the future as well as pass along to family and friends the great job you did!!!

You got it done faster than I had anticipated and she looks brand new again! Thank you!