Abra Auto Body Repair of America - Glendale

ABRA exceeded my expectations. Went that extra mile to keep me informed as to the progress of the repairs and provide an ETA as to when the vehicle would be ready. KUDOS

The staff was polite, intuitive, and helpful. My repairs were completed in a short period of time, along with complimentary detail work. I would recommend ABRA to anyone.

Amazing job! My car was done in **** day & the color match was perfect. Great customer service! I would definitely recommend Abra to others. Thank you guys for a job well done.

Everyone was very professional. Good communication.

Kelly was awesome! She took great care of me from the start and really went above and beyond to accommodate my busy schedule. She runs a tight ship and was on top of everything! I would highly recommend her an ABRA any day!

Extremely satisfy with the overall service from day one

I don't normally respond to these kind of surveys, but I was not completely satisfied with my experience. A couple of things were frustrating... ****) When I returned to my car, it was vacuumed, but all the items in my car were thrown about on the seats and floor, including a rag left on my passenger seat. 2) Within the course of two days, I received four emails, 2 texts, and 3 phone calls "updating" me on the progress. The phone calls and emails were mostly redundant, and only two actually provided information. 3) Lastly, the person who quoted my vehicle would not give a ballpark time frame on when it would be complete initially, until I asked several times. This was important so I could give an estimate to the rental car company. I found this ironic given the tagline on his email said, "Right the first time...on time". How can it be on time if I don't receive a time? Thankfully, the car was repaired well which I appreciate, but these things outside of the actual repair could be improved. I really don't enjoying giving poor feedback, but I was told several times through email, text, and in person to give feedback.

Nice job very nice people

I appreciated your courtesy,updates and timely manner the work was completed.

Excellent customer service, constant communication and great work done. I was very satisfied with my experience!

completely satisfied thank you

Very professional and kept me updated through the whole process!

I am very satisfied. Kelly is awesome and the job was done very well. Thank you.

Very satisfied with the people and the service. Thank you

I didn't appreciate the "Betterment " clause where I have to pay for 10 percent of parts to fix my car. This may be out of ABRA"s control but maybe can consider waiving that fee for its customers.

thanks

ABRA did a GREAT job fixing my VW. Everyone I communicated with was very professional and I was updated on the progress along the way. Quality service is much appreciated and I will make sure to refer others to this location whenever possible. Thank you!

Exellent service

excellent job on repairsas well as excellent customer service updates were exc§ellent and I appreciate entire staff and everyone who was involved with the repairs of my vehicle thank you

wonderful and nice people who were very timely with the repairs!