Abra Auto Body Repair of America - Glendale

I was called a day early and drove my rental car all the way out to the body shop to pick my car up, where they advised they called the wrong person. To avoid having to get another day out of pocket for the rental car, as the car was supposed to only take 7 days, i drove the car to the airport to return it. I then took a uber which again was out of pocket to get home. for this mistake the body shop agreed to have my car towed back to my house. I received a text thursday night saying the car was completed however when i called on friday they said my car was still not done. The car was delivered friday afternoon, where them i noticed there was still roughly an inch scratch on the fender that was supposed to be replaced or fixed and re painted. Now i have to again take more time out of my day to drop off the car To get this fixed. The body shop had said they would give me a rental for the day and then i would need to pick it up later that day. the GM has also stated that the car was not looked at before it left the shop which should have been been done by a geico rep. i will be xmcontacting them desperately on that. i wouldn’t reccomend this shop nor use them again to be quite honest.-

Fastvservice! Love the updates via text messaging.

Excellent service and quality

Great customer service and quality of work! I'm very happy with my experience.

Ashley was great and tamkia

I was told that u couldn't cover r front wheel that noise is lingering and I hoped to get n touch with some body soon **** mixon thanks

Car looks great

The work my car wad prefect. The employees kept me updated daily on the progress of the work. The daily text update is the best.

Waffles

Great service. I would like to mention one area of mid communication I had though. When I first brought my car in I was told that you did not do inspections for Allstate but only repairs. There was some mis communication with my insurance company how the process worked... which is not you fault, but I did intend to have you do the repairs from the beginning and was told by my claim rep to take my car in for an “inspection”. When I brought it in for the “ inspection, not intending to drop it off for good, I was told you only did repairs and not inspection for Allstate. I wanted to make you aware of the mis communication I had with the front desk woman, BECAISE I really considered taking my car elsewhere to get fixed after the mis communication. I am very busy and did not have time to drive there twice. HOWEVER, I was pleased with you updates and service through the repair process. Thank you!

Everything was perfect, from the conveiyof the rental car being right at the shop, to the friendly updates by phone and text, and finally the great work. I was super impressed with this experience.

Jeff was great, as well as each staff member I dealt with..kept me up to date & extremely friendly & helpfull staff ..will return & recommend

I love the fact that I received texts updating me on the progress Of my car. Also everyone was very friendly and helpful

Great service. Good comunication. The girls in the front desk very helpful and friendly. Thank you so much Dr. Adriana G

Everything was fine. Just one suggestion. I appreciate the text update but the last one was at 7:30Am Saturday morning. It needs to be later

The gentleman that worked on my car was great! Very kind And I enjoyed knowing the process of my car every step of the way, thanks to my being apart of the text message option. My car looks great and surely I appreciated the nice car wash

Great service in a timely manner.

Excellent

Excellent customer service!

Exceptional service!