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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 164 reviews 70%
4 star 38 reviews 16%
3 star 6 reviews 3%
2 star 9 reviews 4%
1 star 16 reviews 7%
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(All Vehicle Makes)
Mark A.
Vehicle Make : Nissan
1 out of 5
3/7/2017
All of the tailgate emblems were installed in the wrong place. They are not slightly off - they are about two inches off. Now I have to return to the shop to have it corrected. If the techs cannot even get the placement of an emblem correct, it makes me wonder what they messsd up that I cannot see. In addition, the Pro-4X bedside decal was incorrectly installed, so that will have to be fixed as well. Overall, it seems like there was poor attention to detail during the repair of my vehicle.
Mary Ellen.
Vehicle Make : Nissan
4 out of 5
3/5/2017
Great customer service deliver in a timely manner even went of the way to get my car to me on the weekend so I was not charged extra for the rental. Car was washed and vacuumed . Totally greatly felt like I was the only one they had on their agenda. Awesome updates and very pleased with all associates at Servise King exspecialy Takisha Cowan Thank You Service King for a very pleasurable experience.
Melissa C.
Vehicle Make : Nissan
4 out of 5
2/18/2017
Everyone was nice and easy to work with. They had the car ready on the date they said it would be ready. They even cleaned my SUV up on the inside and out.
Gloriaamber E.
Vehicle Make : Ford
4 out of 5
1/27/2017
Done as promised
Nicole E.
Vehicle Make : Kia
4 out of 5
1/21/2017
It was nice to have a collision place take their time and get everything done right, rather than have them rush the job just to be more cost effective for themselves. I was kept up to date about the progress which I have never experienced before.
Ross R.
Vehicle Make : GMC
5 out of 5
1/13/2017
Top notch team! Tai and the techs are amazing!
Marinus C.
Vehicle Make : Hyundai
5 out of 5
1/13/2017
I appreciate being informed of progress
Cathy B.
Vehicle Make : Ford
5 out of 5
12/24/2016
Representatives were very friendly. I was updated weekly on the progress of repairs.
Connie G.
Vehicle Make : Nissan
5 out of 5
11/24/2016
Always Does a great job with excellent service
Ryan G.
Vehicle Make : Dodge
5 out of 5
11/12/2016
Excellent customer service. Great communication. A experience
Katie W.
Vehicle Make : Ford
5 out of 5
10/8/2016
Service King was fantastic! Fast service that was done beautifully! They did a great job!
Janice B.
Vehicle Make : Kia
5 out of 5
10/8/2016
The Service King team provided excellent customer service. Great job. I am very happy with the repair on my car.
Mike S.
Vehicle Make : Nissan
5 out of 5
9/28/2016
This was by far the best experience I have ever had having a car repaired. I had used another local shop before and you guys ran circles around them. Thank you so much for an outstanding job!
Benjamin Margaret.
Vehicle Make : BMW
2 out of 5
9/3/2016
It took 2 separate Service King locations, 4 weeks, and several phone calls (which were only answered after being placed on hold for 15 minutes) to repair a small scratch and dent. This is the second time we have used Service King and have experienced such negative experiences--lengthy waits for marginally acceptable work. Service King is our car insurance's preferred service provider, however, we have already communicated with our insurance that Service King will no longer be servicing our cars. Additionally, we have strongly recommended that our insurance company drop Service King as a preferred provider, as their philosophy does not abide the type of "service" that Service King provides. The lack of customer service, efficiency, and quality simply left us dumbfounded. We will be certain to discourage others in our community and our family members to utilize Service King to their car repair needs. We also plan to file a complaint with the Better Business Bureau over this matter.
Tina B.
Vehicle Make : Buick
5 out of 5
9/2/2016
You all made a bad experience (car accident) much easier to deal with because of your great customer service. Thanks!
Ron F.
Vehicle Make : Chevrolet
5 out of 5
9/1/2016
All repairs were done to my satisfaction and I feel that everyone involved did a very good job
Carman S.
Vehicle Make : Ford
1 out of 5
8/13/2016
I was told 4 or 5 days and it took 2 weeks.
Don H.
Vehicle Make : Jeep
5 out of 5
8/5/2016
Very pleased with the serice. Jeep looks like new
Bruce J.
Vehicle Make : Toyota
1 out of 5
8/4/2016
The truck was not ready when promised and again when it was rescheduled.
Terry B.
Vehicle Make : Chevrolet
5 out of 5
7/24/2016
Jason is the best customer service person with a great attitude.

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