Abra Auto Body Repair of America - Concord

Very pleased we my the repairs to my Cadillac.

Yes the constant text on updates was very much appreciated and the staff was very polite and knowledgeable. I This was my second experience with this group of staff and would recommend to anyone. Thanks for a great experience with a bad situation. TheGibson's

I was very surprised at the speedy repairs to my vehicle. You ALL were very professional in keeping me updated on the progress. I could not have asked for a more pleasant experience. Thank you ALL so much. GREAT TEAM WORK! I will recommend you to friends and family.

Keep up the good work. I love the way the team works together. I love the professional way everything was handled. Thank you for a job well done. My car looks good.

The service was fantastic. The staff is very friendly and updated daily by text. They have made this experience very easy

I was completely satisfied. Thank you for your great work.

Excellent job on matching the paint to the rest of the car.

Love the follow ups with the text message. Keeping it up to date. Customer service was very good from greeting to final inspection To see the customer off. Thanks for fixing and cleaning the car..

They always fix everything better than it ever was! Friendly and professional staff!

Every one who worked on my car. Went above and beyond in excellence. In the job that was done. I Can thank you all so very much what you all have done. Very Satisfied Customer Lynn P

The service was excellent and Brian was very nice. He explained the finished repaid thoroughly.

Gino was very concerned with making sure the work was perfect

Top notch customer service! Quick, professional, friendly and helpful...car looks great!

From the customer service, the help in filing with insurance and the results of the repair, I was highly impressed and satisfied!

They did a good job making it look like new

My car is still damaged. There are two large gouges on the driver side that were not there prior to the accident. When i picked it up Ryan told me that those scratches were not included in the estimate because most of the damage was on the front end so they deemed those scratches on drivers side we're probably old. Those scratches are not old. Even an untrained person can clearly see that is fresh damage. It's still white and fresh. They either happened when I took out the construction cones or from debris in the ditch with my car came to rest. Either way I trusted that Abra properly went through the car and noted all fresh damage and that it would be repaired to pre-accident condition. Ryan said that State Farm told him he couldn't repair it because it might be old damage. I was never contacted if there was any discrepancy as to the damage to my car. I assumed that the professionals would clearly be able to notice fresh damage . I trusted that it was in good hands and that the estimate included all damage. I was wrong.

I had my fender bump on Sunday I brought my car in on Monday the estimate was given and I was told to bring it in Tuesday morning. Wednesday at 4:30pm I told your car is ready I was able to leave my rental with them while I drove home Abra is absolutely the best at what they do.

Client consultation is lacking.

The staff was friendly and helpful throughout the whole process.

First of all, both Gino and Jason are fantastic. Great care, great service. Super happy to have found a good autobody shop (just moved from MA). The car was absolutely fantastic when I picked it up this morning. Seriously, Gino deserves a raise. Not for the car, but for the exceptional level of customer service provided. Next time I get rear ended or something weird happens to my car, I will demand to have Gino take car of me. Thank you for everything!