Abra Auto Body Repair of America - Independence (Matthews)

The work performed on my Saab was done beautifully. Ryan was professional, kind and caring towards me and I would definitely refer him and or Wilburn Auto Body to friends and family.

Great service

Representative Ryan provided excellent customer service and kept me informed during the entire process. This made for an overall great customer experience for a situation that was not a pleasant one when dealing with an auto accident.

Ryan Pencek was the best at letting us know the status of our repairs through text messages or with a phone call. The work looks flawless and I was very pleased that you made sure every part of the repair was fixed. In our case, I could see the damage of the bumper, tail lights and exhaust, but I had no idea there was so much underbody repair that was needed and that you had to fix. I felt like you made sure my car was fixed 100%. I also appreciated how you worked with the insurance company without our involvement. I would highly recommend your services and I put a 5 star rating on yelp for you.

Repair quickly and received message to know about the process

I love your service

Car looked great

The first time I even came to the shop it was 20 minutes before I could get a service writer to come look at my car. I already had an estimate in hand. My two to three day estimated turnaround time turned into 11 days. The only reason it finally got done was because I showed up and demanded my car back. It took almost 2 hours before I got it back. Luckily I inspected the repair before I left because it wasn't even done properly, the general manager had to take it back to have it fixed. I finally left, still unhappy with the repair, because I didn't want to waste anymore time or pay for a rental car anymore. I'm glad there's a lifetime warranty on your repairs, I noticed the trim piece that was replaced was glued on, pretty sure thats not how the factory made it. Again, I don't have time to waste trying to get it right.

Kinson was absolutely wonderful to work with. He consistently updated me on the progress of my car repairs.

Mike the manager acted like he was bother that my repairs was not complete. The communication was very poor. Also when I picked up my car nobody came outside with me to inspect the car to tell me what was repaired. If they had did that it I could have told them it was not repaired correctly and would have avoided several trips to the shop.