Jason T.
Vehicle Make : Jeep
Very helpful staff. Everything was great.
Felice L.
Vehicle Make : Hyundai
The body work done was fantastic! The car looked better than new. Great job on the detailing.
Thank you.
I will contact State Farm regarding the issue with the CV axel. That problem did not exist before the car was hit in the front left wheel.
Laura B.
Vehicle Make : Honda
Nice work and done in the amount of time stated.
Mark H.
Vehicle Make : Buick
APPRECIATED THE COMMUNICATION WITH STATUS UPDATES.
Patricia L.
Vehicle Make : Mazda
Your representative Steve DeVore (Cornelius location) kept me continually informed of all of the steps in the repair of my vehicle. When there was a color differentiation, this was also brought to my attention. Thank you for a positive experience again!! in dealing with your organization. Rental was provided for the 5 weeks while my vehicle was being repaired.
Thank you again for a superb job.
Patricia L
James L.
Vehicle Make : Volkswagen
I appreciate being notified as to
the progress of the work taking place during repairs.
Gordon R.
Vehicle Make : Volkswagen
After I picked up my car. I noticed the spare tire was not put back properly, my stuff was piled upside down. I also found greasy fingerprint on the inside the door handles. This is the first time the car not returned properly.
Teresa B.
Vehicle Make : Honda
Best service ever
Susan A.
Vehicle Make : Honda
Everyone professional, courteous and work completed on time. My 2008 CRV looks brand new. It was a job well done. Thanks to Adam, Mary and staff of ABRA.
Josephine H.
Vehicle Make : Subaru
The location was extremely convenient, and the staff was extremely thorough and friendly. Michelle was particularly incredible and went above expectations in delivering exemplary service. She should get a raise.
Laura G.
Vehicle Make : Honda
I really did appreciate the update emails. It made me feel that Abra was on top of the job. I worked with Steven DeVore who was excellent answering any of my questions and all around customer service. Very satisfactory service.
Brandi P.
Vehicle Make : Jeep
I was very pleased with the customer service and the care taken by the associates to get my car fixed to the highest of standards.
Howard E.
Vehicle Make : Volkswagen
To ABRA,
Recently my car was repaired at your shop. The Customer Service Manager, Michele Guzman assisted me in the repair process with the most professional attitude of, dont worry Mr Ellison we can fix this and make it look like it was never there. I know we all have procedures to follow, because I am a retired(27 Years) US Army Master Sergeant. But in a combat environment sometimes you need to go the EXTRA mile to get the job done. True, I was a bit skeptical because the damage to my right car door was not good. I received a phone call from her the next day in the morning and my car was repaired and ready for pick up. Unbelievable, is all I can say! It looks just like the day I purchased it. Thats the EXTRA mile to get the job done. Thank you ABRA and Michele Guzman for her wonderful service.
Howard G. Ellison
Diana M.
Vehicle Make : Ford
I really appreciated being kept informed on the progress of the repairs. Also hearing from the same person each time. David was very helpful and kept in touch with me almost daily. He went out of the way to get the car back to me.
Martin B.
Vehicle Make : Honda
they went above and behond
Emilio W.
Vehicle Make : Nissan
Smooth process with daily updates.
Ryan B.
Vehicle Make : Volkswagen
My car was returned in better condition than it has been in a long time! Thank you for keeping me informed throughout the process.
Joclyn A.
Vehicle Make : Honda
The service was very prompt. Manager Chad kept me updated with personal emails throughout the entire process. He drove and dropped off my car at work, and drove the rental car back for me. This saved me not only time, but also a day on the cost of the rental car. I'm very happy with the paint job, as well.
Karin S.
Vehicle Make : Toyota
I'm so grateful that the repair was completed in such a timely fashion. The customer service was excellent! My car was very dirty, inside & out, and hadn't had much tender care in awhile. Was so grateful to have a clean car returned to me. Hadn't expected the mats to be cleaned! Thank you, thank you!
Steven M.
Vehicle Make : Toyota
Worked with Melanie and she was very professional and promt. Kept me informed and up to date along the way. Always did what she said she was going to and that was important to me. The insurance co changed adjusters mid way through the process but that never caused any delays to my knowledge. Thank you for your assitance and making this as painless a process as possible.
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