Marsha J.
Vehicle Make : Jeep
Very courteous and professional service while being friendly and understanding about my concerns about the whole experience.
Thank you so much for everything.
Dorothy L.
Vehicle Make : Mazda
Good job
Catherine W.
Vehicle Make : Chevrolet
Great communication with the ABRA team. Very disappointed with the Enterprise Team. Their communication skills need some work.
Elizabeth O.
Vehicle Make : Toyota
Even thought it took longer than expected but satisfied with the job done
Deborah R.
Vehicle Make : Toyota
There is no point in contacting us again - your estimate was so inflated for things that did not need to be replaced (such as the air conditioner and radiator)- you tried to total out our 2003 Toyota without even giving us a true evaluation of the car's condition or complete estimate with labor & parts. We drove the car to another body shop, over 10 miles away with no problems, and their estimate including labor was less Wilburn's for the parts alone.
Anne R.
Vehicle Make : Lexus
Our service representative, Melanie East was excellent. Great communication and work performed.
Great experience!
Patricia J.
Vehicle Make : Nissan
Two or three issues are yet to be resolved. My vehicle was not completed as scheduled. The insurance adjuster had to be contacted.
Liz S.
Vehicle Make : Hyundai
Very good customer service.
Jenny S.
Vehicle Make : Hyundai
Aside from the outcome of the car, I was disappointed in the overall experience. I have used Wilburn in the past and have been very pleased... but it seems like things have gone downhill.
Christina L.
Vehicle Make : Lexus
David McElroy was fabulous. Manager came to pick me up when my car was ready, excellent service.
Will recommend highly.
Lauren A.
Vehicle Make : Infiniti
Melanie was great with giving me updates and overall advice about my vehicle. I really enjoyed working with her!
Cheryl D.
Vehicle Make : Honda
Steve was awesome Great at explaining and keeping me in the loop
Claude L.
Vehicle Make : Mercedes
I received daily updates about the work in progress. It was all very professional and I loved it.
Christopher O.
Vehicle Make : Honda
Good job
Valerie M.
Vehicle Make : Hyundai
Excellent daily communication regarding progress! Repair completed within timeline stated when car was dropped off! Staff was most knowledgeable and very professional! Will definitely use your company in the future!
Jennifer L.
Vehicle Make : Dodge
The people were amazing. Everything was smooth, fast and excellent. Great customer service. Love the email updates - nice touch.
Phyllis L.
Vehicle Make : Infiniti
Every person I talked to was extremely friendly and helpful. A great customer experience.
Lisa T.
Vehicle Make : Toyota
Like the text message/email updates.
Matt C.
Vehicle Make : Chevrolet
Could have informed me of all needed repairs (that there was frame issues) but that's fine. The girl at the front desk was absolutely fantastic. Sweet and beautiful.
Lara H.
Vehicle Make : Hyundai
Thanks!
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