Abra Auto Body Repair of America - Mooresville

Fast service and very nice work

They were very nice,very helpful and do very good work I was a collision man for 15 yrs and a appraiser for insurance so I know they did a very good job

The job was done quickly and professional lyrics I am very happy and will come back for any future work

Michael at Mooresville NC is an asset to your Co.Work done on time and looks great.

Great communication & updates. Car looks great

Everything was great, like brand new, you guys did a superb job. Very accommodating

The team at your mooresville location was wonderful. They helped us with everything. Everyone we spoke with was very friendly.

This was my first experience with a body shop and although it wasn't under the best circumstances, the staff made me feel welcomed and taken care of. Michael was a huge help and kept me updated everyday with emails of the progress. I also loved getting the text message updates. Being new to the NC area from FL, I didn't know any of the shops, but I'm glad state farm recommended WIlburn to me!

Great communication, great work. Thanks

Great customer service. I was updated daily on the progress of the repair. It looks great!

They kept me informed and were kind to the situation. The job was done to my satisfaction. I would recommend them to others.

Great experience Mike went over and above to be sure things were perfect! Would recommend to everyone!!

Great service and repair- Jeff was outstanding!

Michael is pretty chill

Great job great service wonderful people

I had a wonderful experience. I felt like they took care of my car as if it was a child. Awesome service.

Very satisfied just like new

Very friendly , kept me updated daily and work was done on time to my satisfaction

When I went to pick up, I noticed and the repaired fender and good did not align. By the time I got home, the paint had already chipped from the body rub. Also, the replacement marker bulb does not fit/ is not the same as the one on the passengers side. I also indicated in multiple communications that the steering wheel was out of alignment and the anti-skid warning light was on. I don't think any were looked at. I'm so disappointed I'm sick. I don't have the time to bring the vehicle in multiple times, and have to find alternative transportation. I like Jeff, but I need someone in charge to take a look at what happened and make it right.

The repair process took a total of 10 days, communication between certain representatives was lacking, and there was a display of disrespect towards myself. Kevin Holmes, however, whom is a district manager form Abra stepped in to rectify the ongoing issues and problems with the claim and repair. His professionalism and oversight of the process is a credit to the company, for without his intervention ye entire experience would have been completely unacceptable and even awful. The work performed is fantastic. if I were to grade the shop on the total process it would be a 75/100. Customer interaction and contact is paramount to the satisfaction and relationship-building of the customer service. Without it, you might as well guarantee to never see a customer again once their experience is complete. The front desk secretary for Abra of Mooresville was wonderful as well. She made sure I not only had every form for the claim but also copies of other forms that I asked to have.