Abra Auto Body Repair of America - South Charlotte

X THE Staff was very nice and helpful

Justin Lane Did an amazing job on my BMW! He Explained what I had in My Geico Folder. Thanks Justin

After receiving my car I realized that it has a new scratch on the side mirror that I noticed as I was leaving. I didn't mention it because I was running late for work and based on my interactions I'm almost positive that someone would've challenged if that scratch was there prior so I didn't bother wasting my time. I also had my other vehicle towed to the shop to have the front bumper worked on after already speaking with your front desk in person and verifying that I could have my vehicle towed and worked on since it wasn't running. While I was at work without cell service one of your employees (Stan I believe) was there to greet the tow truck driver and he said you won't work on cars not running and had the vehicle towed back to the original shop I had it towed from without my knowledge! When I called Stan he made it seem like it was no big deal, but if one of my employees turned away business I would fire them, especially if the customer confirmed with your front desk that it could be done. Stan also asked how he would move the car if it wasn't running, and I guess in 2017 people are above using good old fashion muscle and pushing the vehicle, which is pure laziness because he just didn't want to deal with it so he threw away 500-****,500 worth of business (insanity to me, and again I'd fire one of my employees if they treated one of my customers like that). On top of that I was charged roughly 500 for PDR after hail damage for about 20 or so dents. I then asked for a quote on two door dings that I had which were larger size dents, but was quoted 800 for two dents vs less than 500 for 20 dents. I felt like your employees tried to take full advantage of me with this quote and their response to why it was so high is because the PDR guy has the upper hand and you have to mark up the price. Well if you're a company who claims to do PDR then why do you have someone else come in and do it? I'll just cut you out as the middle man and not get charged a ridiculous amount. I had work done by Wilburn prior to this becoming Abra and was very excited for a better experience this time around but am very unimpressed. I tried to give you more business with my second BMW but you sent it away and tried to rip me off with the door dents which I didn't appreciate. I won't be returning to give you further business, and since the above letter says you will be contacting me, if I don't hear back from someone via a phone call not a voicemail when I'm at work, I'll be writing multiple reviews about my experience detailed above. I look forward to you call. Best time to reach me is between 10am and 11:30am. ****-****-xxxx.

Excellent service and the repairs made my car look new again. Can't even tell the car was damaged. I couldn't be happier. THANKS!

One of the best overall customer service experiences I have ever had. Frank Francis, the CSM is and was superb. Can not say enough great things about him. Ashley at the counter also was stupendous. Wish I knew all the names ofvtechs who worked on car as their work was exceptional. I can not thank them enough for their customer service and workmanship.

Unbelievable.. took my car in on Tuesday ... got my car back on Friday ... everyone I dealt with was FANTASTIC!!! Thank you ...

Excellent service!! Great job everyone

Really good service

I appreciate that Abra auto body&glass delivered as promise . I will definitely use themy in the future and I'll recommend them to my friends

Done professionally

They all are great there I was treated like they really cared about me and my car.best service I have ever experienced.from the lady's at the desk to all three of the men that exam my car,Justin I think his name was and the other two men.YOU GUY'S ROCK

Good service

The entire staff at ABRA was friendly, helpful and very professional. I was pleased with the service I received.

Only thing I did not like was all the calls especially since I had already talk to someone a day before those calls should be made by one person a related to the rest

Good service

I am more than satisfied with the experience! I definitely left my car in great hands! From the customer service to Justin(auto adjuster ) to Enterprise rep and last but not least the CSM Conner! Thanks and I I will recommend your establishment in the future!

very appreciative of Duke! helping me out with last minute change of plans. thank you kindly

Great job, speedy repair. Very satisfied

Good job

The entire staff was friendly, extremely polite and knowledgeable. You can tell that they love and enjoy working at ABRA. I love the update emails and the quick service. My car looks like new! Your technicians are amazing!