John H.
Vehicle Make : Volkswagen
The completed work is great. My only issue was that the estimated completion time was pushed back twice. The first time I decided wasn’t a big deal considering it’s an estimate plus it was the holidays. When the estimate was pushed back the second time it was really frustrating bc I’m paying for the rental car. Additionally if the estimated time of completion is off by more than **** week then it is no longer andestimate; it’s an arbitrary moment in the future. It’s meaningless. It could be any day. Why not say in 3 months! I’m told that it was delayed because of an inner part but I’m pretty sure it was just delayed bc the staff was overwhelmed. I’d rather hear that your staff is dealing with a backlog compared to some “inner part”. Either way; I’m happy enough. Thank you.
Harris L.
Vehicle Make : Chevrolet
Jose O. did an amazing job from start to finish. Professional, prompt , and courteous. He worked with me to get all repairs exactly the way I wanted.
I would come back to Pacific Elite for future needs, whether my insurance covers it or not. I will even put up with the grumpy and unprofessional ladies at the front desk, who acted like they were bothered by any customers coming up to them. If they don’t like their jobs, please re train or replace them.
Jennifer L.
Vehicle Make : Honda
finished before estimated time and was very friendly!
Valda C.
Vehicle Make : Chrysler
I was totally satisfied n would highly recommend u
Robert T.
Vehicle Make : Ford
Great job. I only wish the techs would put the drivers seat back, at least close to where I had it.
Brian M.
Vehicle Make : Toyota
Always professional, high level of customer service and you have a great team from the front desk to the person that washes to car for pick-up.
Thanks
Mark S.
Vehicle Make : Hyundai
I really appreciated the updates almost daily on the progress of the repairs on my car. Everyone at PacificElite was always ready to be of service with a great attitude. Thank you.
Po C.
Vehicle Make : Toyota
Awesome job with everything that was done!! They even detailed and cleaned the inside of my car!! Definitely went above and beyond my expectations!! :) Thanks for working on my car and doing such an awesome job!
Mercedes S.
Vehicle Make : BMW
From the beginning they made feel that I was at the right place. They were fast taking the car in an kept the the delivery on time. Thank you to all the people that got involved in the project.
Ka Ron.
Vehicle Make : Ford
Your customer service representatives are professional and friendly, and my calls were followed up quickly. John assured me that he/team would do
Everything to repair my car 100%. My car looks brand new!
So far I am happy with the results.
Thank you,
Ka’ Ron Bin’e
Melissa F.
Vehicle Make : Toyota
Thand you for cleaning the inside of my car!! Did not expect that! Also so happy it was done earlier than expected. Thanks so much. Appreciate you guys! :)
Ann J.
Vehicle Make : Audi
I never got an email stating that the estimated cost had gone up. I received several emails about the estimated time of completion but nothing about the added expenses.
Zerleene Y.
Vehicle Make : Honda
Pacific elite did an excellent job with my car! They answered all my questions thoroughly and fixed my car very quickly! Jose and the front desk provided wonderful service! Thank you!
Angela H.
Vehicle Make : Hyundai
great job :)
Mccormick.jeanine Plute,timothy.
Vehicle Make : Chevrolet
Broken cargo hook not replaced. Not sure engine/transmission is running correctly.
Alida N.
Vehicle Make : Honda
Easy, professional, thorough. Kept me informed. Thank you!!
Marcia V.
Vehicle Make : Honda
You did an AMAZING job on my car door. You can’t even tell where it was hit. Jose as well as your staff were very helpful during this process. I’ll be recommending your company to others. Thank you again!!
Julie B.
Vehicle Make : Audi
In the end it was fine but car was delayed by 3 days (including weekend) and when i picked it up there were scratches that needed to be touched up, adding another day.
Joseph R.
Vehicle Make : Chevrolet
Your staff is always extremely friendly and communicative. The work that is done is superb, and done in timely manner.
Colleen T.
Vehicle Make : BMW
It's always you do a job good job, if you do not finish it you go back and redo it thank you
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