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Body Shop Review Summary

5 star 48 reviews 92%
4 star 1 reviews 2%
3 star 2 reviews 4%
2 star 0 reviews 0%
1 star 1 reviews 2%
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(All Vehicle Makes)
Jeremy H.
Vehicle Make : Jeep
5 out of 5
8/25/2016
Very friendly staff. Good communication throughout the process. Repair looks great
Andre N.
Vehicle Make : Toyota
5 out of 5
7/22/2016
Everyon was great there, friendly and patient.
Richard N.
Vehicle Make : Volkswagen
5 out of 5
7/14/2016
Timing was a little off but they lent me a loaner car free of charge and it was great service
Jacob F.
Vehicle Make : Hyundai
5 out of 5
7/11/2016
Amazing service, car was done quickly and looks great. I was also kept extremely well informed during the whole repair process. Highly recommend
Billie B.
Vehicle Make : Lexus
5 out of 5
7/8/2016
Your people were very professional and we're completely upfront about what I could expect. The car looks great. Of course, I would recommend them to anyone.
Mary H.
Vehicle Make : Ford
5 out of 5
6/13/2016
Great customer service. Always in contact vehicle looks amazing
Mark A.
Vehicle Make : Mazda
5 out of 5
4/26/2016
Jeremy did an outstanding job of keeping us informed of our car's repair status. Car was fixed and finished completely and returned to its original state.
Kent N.
Vehicle Make : Honda
5 out of 5
4/15/2016
Thanks for keeping me updated and delivering in half the promised time. Everyone I interacted with was friendly and professional. The car looks as good as new. Couldnt be more satisfied. highly recommend Franks!
**** G.
Vehicle Make : Honda
5 out of 5
4/7/2016
At the office, Carol was thorough with paperwork and had excellent customer service skills with a smile, and a great sense of humor. Jeremy was friendly and understanding, providing on-time delivery with excellent color matching and touch ups. Extra service was rendered in detailing. He worked right along with the team assigned to make sure all details were completed correctly. The word "exceptional" comes to mind defining the end result of the appearance and timeliness of the job. Great work by all! Thank you so much. I will recommend you to friends. Sincerely, Carolyn ****
James R.
Vehicle Make : Toyota
5 out of 5
3/27/2016
Good job. Looks great.Fast, courteous service.
Dale F.
Vehicle Make : Acura
5 out of 5
3/19/2016
Great work and on time delivery. Thanks for the regular status updates.
Peter J.
Vehicle Make : Jeep
5 out of 5
3/6/2016
The people at Frank's and the repairs they have done for me over the years are always excellent!
Jose G.
Vehicle Make : Toyota
5 out of 5
2/23/2016
Honestly this is my first time ever getting my car repair and I couldn't have asked for anything better with the amount of damage that was done. You have defiantly set a standard for other repair shops
Susan T.
Vehicle Make : Honda
1 out of 5
2/2/2016
If you are unable to complete the repairs by the original date you quote, then you need to notify the customer, not wait for the customer to call you, or even worse, not respond to customer phone calls so that they need to stop by your shop to get information.
Lindsay W.
Vehicle Make : BMW
5 out of 5
1/21/2016
You guys were great yet again. Thank you!
Earl C.
Vehicle Make : Mercedes
5 out of 5
12/16/2015
friendly, professionalism
Peter J.
Vehicle Make : Toyota
5 out of 5
10/24/2015
Once again just the best service and quality you can ask for thank you!!
Timothy C.
Vehicle Make : Mitsubishi
5 out of 5
10/7/2015
Outstanding, and friendly service. Frank's fixed my car after a nasty key incident a few years back, so when USAA mentioned you as an option, there was no other choice. Also, honest, as when I scoured the Internet for my part, they all came unpainted. You found it painted, and charged me just for the part and labor. I thank you for that. I'll be sure to recommend, and use Frank's if I ever need for future issues.
Douglas E.
Vehicle Make : Lexus
5 out of 5
8/4/2015
You have always done a great job
Robert D.
Vehicle Make : Dodge
5 out of 5
7/19/2015
I am absolutely pleased with the service on my Challenger repairs. Franks did such an outstanding job and I am absolutely thankful. The repairs as far as we are concerned are perfect and wouldn't look any better if it had just rolled off the assembly line. Thank you Jeremy, Justin, and the team that did such a professional job. Thank you again and SF...Bob Degitz

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