H & V Collision Center - Albany

Loved the daily texts and updates. Very good service. Thank you

Thank you for your prompt and excellent service.

Great job! I would recommend your shop to my family and friends.

Did a great job and completed it early

This is my second repair through H&V and they never disappoint. They have great customer service and they are always keeping you updated along the way. I know when I take my car here it's going to be taken care of. Thanks for getting me back on the road again!

I have no complaints. Everything was handled professionally and efficiently.

Absolutely an awesome experience! Thank you very much!!!

Awesome job by Rick and team. Thank You!

Turnaround time was a bit extended, but that's the price you pay overall satisfaction. Thank you.

I had my doubts at first with the slow timing BUT the wnd result was so worth it!

This was my very first experience having my car repaired because of an accident. Everybody was so nice and went out of their way to make sure everything was handled properly. I would recommend these guys to anyone.

Job well done. Thank you.

Each staff member was so professional!

Took **** month to get an appointment. Took 2 ****/2 weeks to fix my car.

They did a stellar job handling the repair of my car. Updates were frequent and I was comfortable knowing that my car was being handled with care.

Did a great job on the car.

Job looks great and the communication was fantastic. My car was complete when they expected it to be done.

H&V kept me updated on a regular basis so I would know what was happening with my vehicle. They were wonderful. Would definitely recommend them for anyone who needs their vehicle repaired

Everyone was great.... and very accommodating would recommend h@ v

Not super impressed. Yes, they got the job done, yes, we were kept informed after it was underway but I feel like there is a bit of disconnect between the technology and customer service. Everyone is very courteous and professional but a couple things happened that were frustrating. ****. Our insurance sent the payment directly to H&V. We were never informed when it arrived. 2. Four separate times we had to correct whoever was helping us, that we did not owe our deductible. 3. When my husband arrived on time to the "appointment" that we were called, texted and reminded of several times, it was a full 15 minutes of standing at the desk before anyone spoke to him. 4. After the work was done and I went to pick up the car, I noticed a new dent in the back passenger door. H&V took responsibility for it, which I do really appreciate but it's one more day of hassle and shuffling my kids and their car seats into another rental for it to be fixed. Not thrilled. From what I've seen so far, they do fine work but it definitely feels like they are rapid fire getting cars in and out to meet a quota and not necessarily being careful with necessary details.