Christina H.
Vehicle Make : Toyota
Your staff was the most friendly and most accommodating out of the three
Body shops that we spoke to. The city of Naperville (employee) damaged our car and asked us to submit the estimates. They cut us a check averaging the estimates. We selected your body shop because you were able to fit us in during the Fourth of July weekend. The others, in August. Your estimate was the highest but since our personal conversation and overall experience was so inviting, we took the gamble and proceeded ABRA knowing that we may have some out of pocket expense. Not only were you accommodating, but you came in under the estimate. This tells me that your company is ethical and I compliment the integrity of the company and its staff.
**** F.
Vehicle Make : Acura
Email communication was nice but could be improved. Information was generic and not helpful. For instance, received one email saying car would be done in a week, but when I called was told that they were waiting on some parts from the manufacturer and they should receive if the next day. Car was finished the next day. Noting they were waiting on parts in email would've been nice.
Clayton B.
Vehicle Make : Hyundai
Very professional great job on repair.
Marsha S.
Vehicle Make : Hyundai
I will recommend you to everyone. Polite and great service.
Kenneth L.
Vehicle Make : Honda
Took way too long to get the car repaired. Happy with the finished product, but was in the shop too long.
Patrick M.
Vehicle Make : Chevrolet
Shawn and Matt did an incredible job.
Jeffrey B.
Vehicle Make : Honda
Excellent experience. The only bad thing was that I happened to drive by an Abra that was much closer to my house! I don't recall if the insurance company gave me all the locations.
Nichola V.
Vehicle Make : Honda
I appreciated being updated.
Sarabjeet M.
Vehicle Make : Toyota
There is a part that was kind of a cover over the lock on the boot. The part was just placed in boot, but was not fixed back after changing back light of the car. Not sure if part is cracked, but it is not placed back over the lock on boot.
Aldo P.
Vehicle Make : Toyota
A job well done. I was kept informed throughout the process
W R.
Vehicle Make : Honda
Don't have any. You did just fine as far as I can tell so far.
Susan F.
Vehicle Make : Honda
Completely professional. Every person is pleasant and helpful. Highest quality service and work.
Kyle S.
Vehicle Make : Kia
This was one of the best service experiences I've had in a while. The communication was excellent. Not too much and definitely kept me informed. The process for me as the customer was extremely easy as I was probably in the office for a total of five minutes. The drop off and pickup process felt expedited and got me on my way quickly. Being able to just leave my rental there is a small but excellent accommodation. Everything was perfect, thank you.
John P.
Vehicle Make : Infiniti
Prompt professional and courteous. Thank you for repairing my car. Everything looks great!
Peter H.
Vehicle Make : Toyota
Damage to left rear wheel well was ignored.
Joanne L.
Vehicle Make : GMC
Job well done!
Thanks to ALL!
Patrice K.
Vehicle Make : Honda
Excellent service from the whole Abra team at the Naperville location, especially Shawn and Amy.
Jimmy L.
Vehicle Make : Audi
THE STAFF ARE VERY PROFESSIONAL INFORMATIVE AND FRIENDLY. THEY DID A PHENOMENAL JOB ON MY 2017 AUDI Q7 PRESTIGE. I APPRECIATED THE PROGRESS REPORTS DURING THE DAYS OF REPAIR. THEY DELIVER MY CAR EXACTLY WHEN PROMISED. GREAT JOB ABRA AUTO BODY & GLASS. THANKS TO YOU (the front desk- sorry I forgot the names and the person in charge who did the estimate)
THANK YOU SO MUCH
Nancy L.
Vehicle Make : Kia
The staff is amazing. I will definitely keep using them and recommend them to everyone in need of a shop!
Jennifer H.
Vehicle Make : Honda
Great communication and wonderful staff! The work was performed very professionally and in a timely manner!
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