Abra Auto Body Repair of America - Corporate

Professional staff. Constant communication about my vehicle. Timely repair

Chris Ward did a wonderful job from estimate to delivery! The Rav looked great after the repairs. Really appreciated the updates and quick service. Thank you

Was impressed with their courtesy if fission C and helpfulness and repairing my vehicle. I also liked the continuous updates on their progress. Would recommend your services to everybody.

Rachel was Excellent!!!!! from beginning to end.

Ryan and Elena were exceptional. Great experience, genuinely nice people that are very competent in their jobs

Very good customer service, friendly. Jenn was awesome, made the whole ordeal of an accident totally painless!!

My car looked better then when I bought it and that makes me very pleased as a customer. Another thing that was really nice is that the Abra employees are very nice as well as great at providing updated information to client and maintained a professional environment. I will be referring this company to others. I am a very satisfied customer.

I like the way Abra kept me informed on the progress of the work. Also looks great.

Your customer service needs a lot of attention and much to be desired. Both your telephone and face to face customer service etiquette needs attention. I choose ABRA because of the convenience due to the close proximity to my home. However, from the first day I walked into your office, I was put off. The woman behind the desk did not acknowledge my presence until several minutes later. Even when she did, there was no apology for keeping me waiting. This also happened on the day I picked up my vehicle as well. Between dropping off and picking up, I got several calls from a company representative who was abrupt the first time he called. He had the opportunity to leave a message, so naturally, I called him back. When he answered, he simply stated, "you don't have to call me back, I am just leaving you a status report". Even if this is true, it was the manner in which it was done. Finally, on the day of pick up, a company representative, was less that welcoming? We conducted a perfunctory inspection of my vehicle, I asked a few questions and I was on my way. As I got two miles down the road, I realized that a new never opened air freshener I left in my vehicle when I dropped it off was missing. I returned to the office and informed two representative of the issue. Another representative tried to find my air freshener. An attempt was made to give me another used air freshener. Presumably form someone else' car. I refused. Finally, someone retrieved an air freshener of a similar type as mine but partially used. Another attempt was made to give me an air freshener of the same type, also partially used. I accepted and departed the facility. In totality, your technical competency is stellar. However, as first stated, I did not have a good experience with your customer experience. Therefore, I am less than likely to recommend your company, even if you do good work.

Excellent work. Great communication! I loved the daily texts. Onntime delivery. Thank you! Best repair experience ever!!

Your communication during the process was great and the whole process was smooth. Thank you

I really appreciated the customer service from the front desk on day one to Pat, who communicated with me from that point forward.

Getting my car repaired after an accident could not have been easier. Abra arranged for a rental. I was well informed on the steps taken from inspection, estimates and completion. The work was completed very fast and I had my car back in one day. The car was returned to me cleaner then I every had it, inside and out. Extremely satisfied with the service provided from the moment I called to the time I picked up the car. Thank you.

Thank you so much for taking such good care of me! Your team took a stressdul situation and made everything easy breezey. It's a lovely sunny Friday morning and I'm enjoying being back in my baby! Sunroof open and tunes cranked. Thank you!

I was impressed how fast their were able to fix my vehicle.

The entire experience was both personal & professional. I appreciate the detailed communication. Brenne, at the front desk, is a special woman. She seems tuned in to each customer & goes out of her way to be kind & helpful. Our car looks great & we won’t hesitate to recommend Abra. John was very nice to work with as well.

Great job and very fast

They bent over backwards to accommodate me in returning my car. They stayed open 15 mins later waiting for me to get there after work.

A fast expedited repair that turned out great

Excellent customer service. Kept me informed throughout the process. Work on car, excellent as well.