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Body Shop

Real Reviews From Verified Customers

Stacey/james R.
Vehicle Make : Dodge
5 out of 5
9/26/2015
You all were so wonderful
Shannan A.
Vehicle Make : Kia
5 out of 5
9/24/2015
Great customer service, there was a little compound or something left on my paint and even thought it was 5 o'clock, it was taken care of.
Melody A.
Vehicle Make : Toyota
5 out of 5
9/23/2015
My Toyota looks terrific. I was truly impressed by how Ashley described the procedure and backed it up with how Lacey Collision stands behind its work. The work was done very fast and I am totally happy. I think there is a huge difference between having Ashley speak to your customers vs the (very young) insurance adjuster. She is articulate and very experienced and thus generates immediate trust. He may be very new on the job and not have the background or the experience, but it was difficult, both on the phone and in person...
Phyllis B.
Vehicle Make : Ford
5 out of 5
9/23/2015
The repairs were done very quickly, in half the estimated time. My fender looks as if it had never been damaged! And when I picked up my car it had been washed, vacuumed and the Windows cleaned. The only thing i didn't like was that my drivers seat had been been moved and I had to readjust it
Barbara M.
Vehicle Make : Ford
5 out of 5
9/20/2015
Customer service was amazing. Kevin was helpful in calling & keeping me updated in the process. Done very quickly. Love the fact you can rent a car next soor.
Rhoda M.
Vehicle Make : Kia
5 out of 5
9/19/2015
Very pleased with the service
Dennis P.
Vehicle Make : Lincoln
5 out of 5
9/18/2015
You have nice facilities, efficient and pleasant staff and a business process that is very pleasing to the customer. The quality of the work appears to be outstanding. I was completely satisfied. Thank you. Dennis P
Ronald L.
Vehicle Make : Volvo
1 out of 5
9/17/2015
The repairs took longer than anticipated. The radar system was not aligned properly and I have had to take the car to a Volvo dealership on two occasions to get the matter settled. USAA may not pay may not pay for the repairs at the Volvo dealership due to their refusal to acknowledge that the radar unit may have been damaged in the collision as noted in the original estimate that was revised by Lacey auto repair
Angela Christine.
Vehicle Make : Dodge
5 out of 5
9/17/2015
Work was done in a timely manner even though things kept arising. Thanks for all of your help and patience
Wendy D.
Vehicle Make : Ford
5 out of 5
9/12/2015
The car looks better than when it was new. Also we appreciate the professional courtesy our adjuster, Ken, provided to us. We are more than satisfied with the quality of the work. Thank you!
Daniel Y.
Vehicle Make : Toyota
5 out of 5
9/12/2015
Now that you text message updates you could also send before and after pictures of the damage/ repair. But all in all super happy with your work! Thanks
Robert A.
Vehicle Make : Volvo
4 out of 5
9/12/2015
N/A
Christine P.
Vehicle Make : Acura
5 out of 5
9/11/2015
Work completed as promised and you washed and thoroughly vacuumed my car too thank you!
Cwo Morris.
Vehicle Make : Toyota
4 out of 5
9/11/2015
Zack should get a raise
Dan F.
Vehicle Make : Honda
5 out of 5
9/10/2015
Very professional & kept me updated during the whole process. Made it easy to work with
Franklin T.
Vehicle Make : Jeep
4 out of 5
9/9/2015
This is d seconds time i have had a car. Repair at Lacey Collision
Lori H.
Vehicle Make : Nissan
5 out of 5
9/9/2015
Kevin's great, we enjoyed working with him and he was very thorough ! Thanks Lori and Paul Hilse
Carl E.
Vehicle Make : Ford
5 out of 5
9/4/2015
Kevin was a great help. Good job! Fred Ericson
Martin D.
Vehicle Make : Chevrolet
5 out of 5
9/4/2015
You guys do the best work in town. My truck was new before it was bumped and you restored it to new again. Thanks!!!!!
Eric R.
Vehicle Make : Chevrolet
5 out of 5
9/3/2015
It took a little longer than expected, but the outcome was worth it. Great customer service!

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