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Body Shop Review Summary

5 star 370 reviews 73%
4 star 74 reviews 15%
3 star 13 reviews 3%
2 star 16 reviews 3%
1 star 37 reviews 7%
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(All Vehicle Makes)
Janet A.
Vehicle Make : Toyota
4 out of 5
8/3/2016
Irving was the epitome of professionalism. Outstanding customer service. I had to take the car back the following morning with a slight issue with the fit of the bumper and Kevin handled it promptly and with a gracious attitude and demeanor. I can't say enough positive things about my entire experience with Service King Willowbrook.
Hannah P.
Vehicle Make : Acura
1 out of 5
8/2/2016
My car still isn't even drivable :(
Carolyn M.
Vehicle Make : Toyota
1 out of 5
7/31/2016
I had no communication with the service adviser. When i returned the rental car on the same day my car was completed, I was told I owed for 7 days rental. Someone did not communicate with the insurance and the rental about the expected completion date.
Shawn H.
Vehicle Make : Chevrolet
3 out of 5
7/30/2016
Good job paint matched did good dealing with crappy incurance from person that hit me
Edward M.
Vehicle Make : Chevrolet
5 out of 5
7/30/2016
Very professional and work was done in a timely manner. I will and have recommended others. A friend is waiting on a insurance adjuster to come out estimate his vehicle. Hopefully he uses your establishment
Elizabeth C.
Vehicle Make : Ford
5 out of 5
7/29/2016
Great service
Roger M.
Vehicle Make : Kia
5 out of 5
7/29/2016
Thank you Irving you made the process easy. Thanks
Arrie G.
Vehicle Make : Dodge
5 out of 5
7/26/2016
You all took such great care of me. I praise God for you all. And I hope you all join me for breakfast this Sunday at 9:00 am. Marcus has info. Thank you all and God continue to keep you all in Jesus name. Amen. Arrie G
Barbara R.
Vehicle Make : Kia
5 out of 5
7/26/2016
Marcus I would like to thank you Service King did a great job Thanks
Kyle H.
Vehicle Make : Ford
5 out of 5
7/25/2016
Service was excellent, my truck looks great when I got it back. You couldn't even tell I had been in an accident. And they did a great detail job on it before I picked it up, I would recommend that location to everyone.
Laquita F.
Vehicle Make : Honda
1 out of 5
7/23/2016
Gentleman that was at the front counter who took possesion of my car when I had someonw drop my car off fro repair was rude, spoke over me on the phone and frankly acted as if we were not values customers. I believe his name was mwrcus
Kimberly T.
Vehicle Make : Infiniti
2 out of 5
7/23/2016
My advisor had not contacted me or updated the status of my car in several days. I left a couple of messages and received no return calls. Other staff was able to answer my questions though. I picked up the car today and I brought to the attention of staff that there was still obvious but minor damage that had not been repaired. I was able to still take my car and was assured ths part would be ordered and I could drop off the car once again. I took a photo and Service King took a photo of this area.
Debra K.
Vehicle Make : GMC
2 out of 5
7/22/2016
Need more detail on charges. Have questions about reinforcement charges.
Ivan A.
Vehicle Make : Volkswagen
4 out of 5
7/21/2016
Great service... The car was ready 2 days before they promised
Kayla G.
Vehicle Make : Toyota
1 out of 5
7/21/2016
Marcus at service King in Willowbrook was very rude. He did not know the exact date my car would be ready. He told me at the last minute, and then he was very disrespectful when I went to pick up my car.
Ralph F.
Vehicle Make : Lexus
1 out of 5
7/21/2016
We have not signed off on the completion of the car. Service King is supposed to have it detailed for us, because the inside was filthy. The light in the dash is still on. We were told someone will be out to out to our home on Friday to fix it. We will see. I'm hoping they finish the job so we will be happy with the completed service.
Narad B.
Vehicle Make : Nissan
4 out of 5
7/17/2016
All is well.
Huan W.
Vehicle Make : Ford
5 out of 5
7/17/2016
Tina and Marcus were both awesome and very helpful, thank you guys
Dwight T.
Vehicle Make : Chrysler
5 out of 5
7/15/2016
Alex Guerrero made my experience with Service King very pleasant. He went above and beyond my expectations. With this type of service l surely would recommend Service King to my constituates
Pamela B.
Vehicle Make : Chrysler
5 out of 5
7/14/2016
Marcus did an excellent job in making sure I was aware of the progress from the beginning to end. Great customer service!

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