Service King Austin (South)

Last week I dropped my vehicle off to get my quarter panel repaired. I dropped my vehicle off without any sensor lights on. When I picked up my vehicle, there was a sensor light on. I was out running errands last night and when I went to turn on my car, it was dead. I tried jumping it but had no luck and unfortunately had to get my car towed. Today I called the shop and was told that I would be receiving a call back once the manager returned from lunch (30-40 minutes is what I was quoted). After a good 2 plus hours and after never receiving a call back, I called the shop and spoke to the manager and he insisted that my car not running had nothing to do with the recent repairs done and explained that if I brought my car in, they could look at it but I would have to pay for the towing expenses myself and any further repairs would also be my financial responsibility, if they found that the problem was not caused by their shop. He was very short and made me feel as though he could care less about my current situation. I find it funny because the rear passenger quarter panel area that was repaired is also, coincidentally, the same area that my BMW's battery is located (oddly enough), yet they claim that they did not touch anywhere near my battery. So, to sum this up: I took my car in without any sensor lights on in my dash, and picked it up with a sensor light on and it's now my responsibility to fix it myself and pay for something that the shop doesn't want to take responsibility for. I find this extremely unethical, unprofessional and just plain wrong. I was satisfied with the body work and how quickly the job was completed but now I can't even drive my car! Unless, of course, I pay for another tow fee, to get my car back over there and pay for whatever damages that they "may or may not," have caused? Thanks service King! And especially thanks to that **** manager that I had the pleasure of talking to this afternoon! You're the best Service King manager ever! Please believe that this is just the first of the many reviews I will be posting. Thanks again!

Very satisfied. .

All good.

Y'all were great at touching base with the updates keeping me informed and it getting all done on time I'm completely satisfied :)

the repair took longer than quoted but Joey kept me updated as best he could on the progress of the repairs. knowing that I was paying out of pocket for my rental car while my car was with Service King he arranged to have the shop pick up the fee for the days I had to keep the rental pass the promise date of when my car would be ready. I picked up my car today and it looks like it did the day I bought it. someone should buy Joey a pizza.

Fernando kept me updated at all times. Thank you

Happy and proud of how my car looks .thank you, with Fernando my car was in good hands from day one. Yes spread the word Service king reigns.

James and the staff were very helpful. James did his best to keep my out of pocket costs down.

The turn around time was quick the quality of work was good

Great job! Fernando was a pleasure to work with.

As repairs go from a chain I am satisfied actually finished ahead of time

Thank you for excellent work in excellent timing we are very satisfied with service king

Communication was awful. My company basically paid for three extra days of a rental car for no reason. I would never use this company again.

James was awesome!

Great job! Thank you Service King!

We appreciated getting regular updates, and we're pleased that we got our car back ahead of when it was promised. It looked great, too. Thanks

Everyone was very kind and helpful. During a stressful situation, this great customer service is very supportive.

Fernando Trejo presented excellent customer service! From the moment I arrived to the day I picked up my vehicle Mr. Trejo always communicated with me any and all updates. I will absolutely recommend this location in the future to others! Thank you for turning this into a positive experience at the end ????!

I appreciated the update texts. Great job!

Everyone very helpful and friendly, truthful a notice required for repairs