Service King Austin (South)

I will report my comments to my Agent.

Best and fastest Service I ever had. Incredibly curtious and efficient. Would highly recommend to anyone and will certainly come back if I ever need service again. Thank you so much for making this unfortunate circumstance with my car such a wonderful experience!

My car was "disassembled" prior to all the necessary parts arriving. There was a significant delay in the bumper being delivered, resulting in me being in a rental for three weeks. For the first week nothing was mentioned and I received all the texted updates saying my car was being processed on schedule. I even received a text saying "we are in the home stretch", about 69% complete, with two days to go until completion. Then I received a phone call saying "Oops! Sorry! but we are having trouble getting your bumper from dealer". It wa another two weeks until completion. Daniel was extremely attentive and apologetic the entire time, but everything could have been avoided if they just waited until all parts arrived before beginning.

Communication was awesome - appreciate the updates via text Rental car coordination was easy and quick Work was completed to my satisfaction in the allotted timeframe Customer service was best in class

I love the text updates. Keep it up

I was told by Marc and Elizabeth Currey that Sterling was the best in town. Well now you guys are Service King. 1300 W Ben White! Your guys rocked it. Ffrom the moment I walked in and was greeted by the nicest smiling lady! I was then helped by a professional young man! Every movement of car was texted to me! I picked the car up today. Excellent work. Can not even notice it was wrecked. I will recommend Service King to everyone! Thsnk you!

Everyone was very friendly and professional and the service was very fast

Thanks for the work !!

I am fully satisfied with service and people responded with time to time updates. regards Kedarnath

Great service and follow-up. Daniel was awesome.

Everyone was pleasant and helpful in their dealings with me, especially Daniel and Rayanna. I was kept informed of progress on my car, and everyone seemed professional and interested in getting the job done right. I was impressed with how much easier the process was than I had anticipated. Thank you for your personal attention and excellent service.

The Service King crew did an outstanding job on my vehicle repairs and kept me updated through the entire process. What a great team there. Thanks Lewis and Frando.

Everyone is really nice , and very helpful , they fixed my old car and did a great job , and on this cat so far so good , God bless thank you Cherish O

Here you go: ****. I choose Sterling/this location because of a superb experience in 2014. That experience, from initial contact, through the process and, equally as important, the end game, referrable. 2. The drop off vehicle was fine. 3. Over the 2.5 week (approx) repair process, I received a call a day and/or an email*. 4. On the day I was to pick up my Murano, Friday Jan 23, it was the third (and most torrential) day of heavy rain. It had been raining ALL day. Heavy. I was extremely nervous to get on IH35 but I'd hand-picked this location. I called with my concerns, which also included affects to the paint job, I was merely told the paint would hold up. I wasn't solely concerned w/ the paint but my safety. I finally arrived at Service King shortly after 5:00 (I'd had to call to reassure I was still coming but stuck in traffic). 5. Richie was fine but I could tell he'd been waiting for me and was eager to "get me gone." I assume Service King acquired Sterling b/c of its reputation and profitability. I'd have to say my experience, especially my last encounter, with Service King was mediocre. *Minor but with a background in consumer e-marketing, might I gently suggest that for the brevity of the emails, combine into every couple of days, add more fodder or reduce the size of the logo to reduce the stark appearance of a one-line message. :)

After the repair a malfunction indicator light came on right after I started to drive my car. I'm not sure what the issue is but it wasn't there when I brought my car in for repair.

Fantastic customer service. Very friendly staff.

Fantastic customer service. Thanks Terry ****

Everyone we spoke to and worked with at the shop was very professional, accommodating, and friendly. Our main contact, Richie, did a great job of walking us through the steps of our vehicle fix, kept us informed, and went out of his way to spend a little time with me during pickup. What a great staff & experience!

Richie was very helpful, and I love what he did with my car. In fact the whole service king team was very helpful and kind... thank you very much.

The service, commitment, attention to detail, and quality of service I have always received makes me come back to the same office. Your Ben White location's customer service is outstanding and you should take good care of the employees in that store, they deserve it. Thanks Jorge L