Service King Bellaire

Good work done in a very timely manner pranks kept in the loop all the way

I wasn't satisfied with the text messaging updates received from Service King they were not detailed enough for me. Also the service technician assigned to me (Joe) was never available to answer any questions that I had. In addition, his text messages were not complete. In conclusion I received three calls informing me that my vehicle was ready and I could come pick it up but when I called to inform Service King that I was on my way to get my vehicle they stated on Thursday they were getting ready to close, on Friday when I called they stated they could not release my vehicle because the insurance company had not paid them and finally on Monday, the 28th I was on the phone with the insurance company representative (Felicia) and a Service King representative (Cedric) and I was told everything was okay and I could come get my vehicle. I received a call around 9:40 am stating they were not releasing the vehicle because they were waiting on an email instead of a verbal agreement from the insurance company and they would contact me once I'm able to get my vehicle. After waiting and no one called me back I reached out to the customer service agent from Innovative insurance (Margaret) at 2:00 pm and was informed that she notified Service King via email around 10:30 am. If I had not followed up my car would have stayed at your shop for another day. This was an awful experience and I think all parties involved could go back to the drawing board and develop strategies that would work best to ensure customer service and customer satisfaction is at the forefront of your operation to avoid the customer from feeling as though no one had their best interest at heart. Also, as for as the service technician (Joe) this guy appeared to have been out of the office more than he was in the office. If his attendance record is sub par for the business needs then perhaps he should not be assigned to jobs that will require more than two days of repair. And when you tell a customer you will call them back then contact the customer back to explain what is going on with their vehicle; the additional damages that were found I had to get that information from the customer service representative at Innovative. WOW that was totally unacceptable why assign customers to a technician or service writer if they are not available. Overall, if I had to rate this experience on a scale of ****-10 it would be a 4.

Everyone was so helpful! From the moment I walked in to the moment I left everyone was so helpful and kind. Special thanks to Liz who helped me track down my rental car after I left something in it.

Job well done. Answered all my questions. Delivered on expectation and hope.

Divia was very informed, polite & helpful. I hope I personally don't have to go back for car repairs but I would highly recommend you'll.

Cody did and the Service King team did a great job on my car. Thank you all for all your help for fixing my car.

The service was excellent and I am satisfied.

I am very happy and satisfy. Good job service king

Excellent from beginning to end especially Cody.

High quality work done in a very short amount of time. The staff was professional and courteous, and while needing body work done on a car is not an enjoyable experience, they did make it a pleasant one.

Great attention to detail, stayed in contact with me on the progress, very courteous, and good team work.

Excellent service from Cody Firtenberry

Cody did very good job on service. Thanks.

Cedric is very professional. Knows his stuff. Put me right at ease. I'm glad there is a Stare Farm there like Cedric. Makes the entire experience so much easier. My car looks beautiful. And I like your front desk woman. Very cool, collected. Handles everything well. Everyone at this store is nice.

The car looks like new, customer service was great, everything was excellent ! Thank you!

Divia at the Bellaire location did a great job with communication and explaining the process. Quality results. Great team member you have there.

A ****.5 Day job took 8 days. This was due to complete incompetence of the shop.

Excellent place!

Excellent service! My vehicle was ready in no time! Thank you!

The staff was so attentive. Kept me posted daily.