Service King Olde Oak

Really good service and friendly staff

I will keep the negative emotion out of my comments and report the facts: ****) I had an appointment with Service King on 8/4 at 12:30. I was there promptly at 12:30 and the SK rep was "out to lunch" and did not return to the office until 10 minutes later, no apology given. 2) I asked the SK rep to repair the car's liftgate at my own expense because this was a claim covered by insurance...she even gave me a quote for the repair and when we got the car back, the liftgate was not fixed. 3) Allstate estimated the repairs to take 4 days and SK targeting completion date for 8/10. We did not get the car back until 8/12. 4) SK text updates stopped on 8/9, and I had to call SK to find out when the car would be ready. 5) On 8/11, I received a voicemail in the morning that my car was ready for pick up and when I got there that afternoon I was told that "I was called by mistake and that my car was actually not ready." 6) The backup sensors SK installed don't work as acutely as the original set, and the installation of them does not look like quality work-- some are raised totally above the bumper surface and some look like half of the sensor is pushed in to the hole and the other half raised above the bumper surface. The SK rep was always pleasant as was the manager, Tony. Tony even delivered the vehicle to my house and picked up the rent car at my request. However, I will never use Service King in the future nor recommend Service King to anyone because of the overall poor experience I had-- unprofessional, poor workmanship, inconvenient, untrustworthy, and unreliable.

Keep customer informed as to the status of the vehicle. Return phone calls.

When I went to pick up my truck someone hit a mud hole and splashed mud on on the right side of the truck were the repair work was done not very professional in my opinion

Muy amables contento con sus servicios

Excellent service....Felicia kept me informed throughout the process. Very satisfied!

Excellent and fast service.

Fantastic job. Let me know when it would be ready, it was even ready early and I can't even tell any damage occurred.

Rene always provides great work and friendly, courteous service.

Too many mistakes. When they call to say car is ready and car is not ready. When take car in first time they say they will email me estimate. Call three times and still not get estimate price on car... Until pick up last week. I give this place 5 stars . Thank god I'm a patient person. Yes Service King is very friendly and have good customer skills but the services on my car takes too long and was not done right the first time . They should make sure the car is 100% perfect before customer pick up their car.

Great experience, fast service! Thank you

I was satisfied because Renee insured that my car would be ready on the promise date and he managed to get it back to me an hour earlier than originally promised.

Even though it took longer than anticipated I appreciate the quality of the repairs that were done

From the first phone call to my first visit everyone was kind and professional. Thanks for making my experience helpful and easy. Cathy

Excellent service. Very friendly and efficient staff.

My car looks amazing and they even took the time to wash and vacuum it. They kept me up to date on the status of my car. They were amazing!

Rene was my service man. He knows what heis doing and kept me up dated all the way. Great job.

I Thought from delivering my car to you, the service, the updates of which some were cute, to the ease with which I picked up my completed car was excellent. My car does smell, I think from water that sat in trunk with the broken trunk lid. I am going to treat with Debrecen and see if it will clear up.

Awesome service. Very quick and professional. People were happy nice and helpful

I liked the fast service