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Body Shop Review Summary

5 star 501 reviews 77%
4 star 107 reviews 16%
3 star 11 reviews 2%
2 star 15 reviews 2%
1 star 18 reviews 3%
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(All Vehicle Makes)
Pamela B.
Vehicle Make : Ford
5 out of 5
6/25/2016
Jarred was great keeping us informed of the status of orbit car! Tell him thanks from both of us!!
Jack R.
Vehicle Make : Hyundai
2 out of 5
6/24/2016
Unfortunately, the amount paid by the insurance company (Allstate) was measurably less than that determined/stated by your shop to make the repairs...$2300 additional cost! Being my insurance provider is Allstate, and their being a close working business partner with on-site adjusters, I respectfully expected a more cohesive, seamless working relationship. Considering my experience I do not see the benefit. I have two other cars recently damaged by hail I intended to also bring for repair but have concern the same disappointing issue would emerge. Added disappointment is now having to engage a different company after using only Service King for automotive cosmetic repairs more than 20 years. As always, thank you for being the epitome of courteousness, but this experience indicates I am apparently no longer able to afford your services. Sincerest regards and exceedingly disappointed, Jack R
Patricia C.
Vehicle Make : Toyota
5 out of 5
6/24/2016
Best customer service. Best at keeping us up to date in progress. Very polite employees. Jared was awesome. Our favorite place for body repair. Love love love the texting feature.
Marcos M.
Vehicle Make : Mazda
5 out of 5
6/17/2016
Great service. Excellent follow up with updates on repair status. Great customer representative.
Scott A.
Vehicle Make : Pontiac
4 out of 5
6/17/2016
My rep., John Guajardo , is great. Whoever hired him should be commended and John should get a bonus. I presented some challenges (at least I think I did) and John handled it like a true peofessional.
Michael H.
Vehicle Make : Dodge
5 out of 5
6/16/2016
Doug, the person I delt with and the one that helped me thru the process was amazing
Angela G.
Vehicle Make : Toyota
5 out of 5
6/14/2016
Everything was great I love the communication about my cars status and the person handling my car was the best!!
Srikanth G.
Vehicle Make : Lexus
5 out of 5
6/11/2016
Excellent service!
Barbara M.
Vehicle Make : Jeep
5 out of 5
6/10/2016
The work was excellent. Communication timely and friendly. John pleasant and capable
Reginald W.
Vehicle Make : Nissan
4 out of 5
6/10/2016
Accidents are scary and the anxiety that follows it is even worse. Service King made the process of car repair painless. It was easy and we felt at ease right away in a manner of minutes we were in a rental on the way to work. I felt pampered and loved the timely updates on my car repair. The customer service we experienced was the best we have seen. I would definitely recommend service King to anyone and everyone. Our rep Matt was so helpful and went above and beyond to ensure we were informed and comfortable and our car was ready earlier than promised. We are so grateful for the great service and awesome job they did on our car. The car looked as good as new! Thank you Matt and the awesome service King team that worked in our car!!sincerely the Wilson family, Dallas, tx.
Johnathan C.
Vehicle Make : Kia
5 out of 5
6/8/2016
Was done in a timely manner, and great communication from Jerod.
Nicole H.
Vehicle Make : Nissan
2 out of 5
6/5/2016
The amount of miles put on my car during the time it was at service King. I'm also not sure what the results were of the alignment check.
Alvin H.
Vehicle Make : Lincoln
5 out of 5
6/4/2016
Extremely satisfied with the work done!
Ann D.
Vehicle Make : Chevrolet
5 out of 5
5/14/2016
John was very nice and kept me updated on my vehicles progress the entire experience was great!
Maria Z.
Vehicle Make : Honda
5 out of 5
5/13/2016
Great service. Matt was very attentive and made sure I knew what was happening. Highly recommend!
Jose C.
Vehicle Make : Jeep
5 out of 5
5/6/2016
It was sooner than we thought. Thanks so much. Good job Jared.
Remon A.
Vehicle Make : Nissan
4 out of 5
4/13/2016
Respect and friendly attitude from John
Obed K.
Vehicle Make : Kia
4 out of 5
4/9/2016
The job was perfect. The wait time tho was long.
Lynne W.
Vehicle Make : Volvo
5 out of 5
3/26/2016
John, my service advisor, was great. He kept me informed and was very helpful.
John W.
Vehicle Make : Chevrolet
4 out of 5
3/25/2016
Good ****

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