Service King East Irving

Amazing experience and professional

My car is still being repaired, so I'm not sure why I'm receiving a post-delivery survey.

Carlos went above and beyond to help me out with my car

Car wasn't painted correct. Had spickles and bubbles on the paint and wasn't completely repaired based off damages. Did not consult with owner to ensure damages were annotated correctly. Employee did not walk the car with me to ensure I was satisfied. They was more worried about there review. Car was left at the shop.

I loved the job Juan-Carlos did on my car. Wonderful customer service. Perfect personality. . Wonderful service.

Great service! Thank you!

Didn't complete work requested, took to another shop with out telling me!

Was fast and friendly people. Thank you for a beautiful job. God bless you all.

I'm very pleased with the service and the customer service

Great communication and work !

Anthony kept me updated. I knew what to expect. Your team coordinated with the rental company for me which. Greatly simplified the process. My car looks beautiful. Thank you for the great service.

Excellent service timely updates

Thank you for your service. I am very satisfied

Tim was very good on his timeline and customer service.

Tim was so informative and I'm happy that he fixed my car

Tim, as well as the team, did a very good job in preparing the back end of my car. I had weekly updates with a good response and a progress report. I would like to thank service king and it's team for a job well done. ????

Awesome speedy service & friendly stafff

It was a horrible experience from start to finish. For starters the Service King I had initially set up with to have my vehicle repaired, arrived the day of and I arrived at 9am as scheduled and they looked at me like I was crazy because it wasn't in the system. They asked me if I was sure I called and scheduled. I chose this location as it was close to my home. They said that they were to busy to take my car, but they could get me into another location "right up the road". I live in an area that has 7.**** million people, their "Right up the Road" was 12 miles away from them! HUGE INCONVIENCE!!! My rental car was there waiting for me and had to leave and go to a different location and get a ride to my rental car that was waiting. Then the location I was sent to had my car for 20 days! It was to be done 2 days sooner. Don't know what they were doing because the date it was to be finished it was still hanging in the paint bay. Didn't notify me until around 5pm after calling them. I was told it would be finished by the next morning. I said okay, I waited until 4:30pm to go and pick it up. Was informed that it still was not completed that it needed to be buffered out. Was then told that it would not be ready until the next day! I called them on day 20 and was informed that my car would not be ready until the next day because it had to be washed. I told them no, this was unacceptable because they had already had my vehicle for 20 days! I had to pay the insurance on my rental out of pocket at $14 a day!! I will never recommend your company to anyone, it was nothing but a total headache from start to finish! All I got was oh I am sorry for the confusion, the service manager I dealt with was not very good at his job, had the nerve to ask me to rate him a 9-10 as anything else does not count. Well good! He doesnt even deserve a #**** rating!

I really recommend Tim as the best and cool person to do business. He was very nice and knowledgeable.

The repairs are so bad I have to go to another shop to have them repaired