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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 391 reviews 73%
4 star 69 reviews 13%
3 star 9 reviews 2%
2 star 21 reviews 4%
1 star 45 reviews 8%
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(All Vehicle Makes)
Julian L.
Vehicle Make : Toyota
1 out of 5
5/13/2016
Very sad to say that I had a awful experience at service king. A lot of things were wrong. The "LE" emblem was missing, scratches were on the bumper, trunk floor mat was missing, a tail light was not flush with other light, and bumper was not flush with the vehicle. Everything was corrected aside from the bumper. Which i do understand the reason. However, Dave must have not checked the vehicle properly. When I arrived the morning of the 13th. Dave acted as if he did not know who I was and what vehicle I was there for. That is just poor customer service. Despite the name the vehicle is under. We've spoke and met a few times prior to the 13th. The whole experience made me feel like your business does not take care of your customers or vehicles. I do not wish to be contacted on this matter considering your poor customer service. Horrible service from Service King.
Elric M.
Vehicle Make : Ford
5 out of 5
5/12/2016
I especially appreciated the thoroughly professional, helpful, and friendly way Melissa Renteria worked with me. And I really appreciated getting daily updates on the repair progress.
Leonard G.
Vehicle Make : Toyota
5 out of 5
5/4/2016
Mellisa was an awesome service rep, she kept me informed all the way through the repair process.
Darrell D.
Vehicle Make : Ford
5 out of 5
5/2/2016
Melissa did a great job keeping me informed on the status of the repairs. I thought the work was quality work.
Lacey M.
Vehicle Make : Jeep
5 out of 5
4/30/2016
Service king kept me updated every single day while my car was in the shop. Outstanding.
Natalie R.
Vehicle Make : Infiniti
5 out of 5
4/26/2016
Loved the communication
Arthur M.
Vehicle Make : Ford
4 out of 5
4/21/2016
We have used your service twice in a month and each time the service and care has been outstanding.
Amber W.
Vehicle Make : Ford
5 out of 5
4/21/2016
Dave was great
Jaime R.
Vehicle Make : Ford
4 out of 5
4/21/2016
I was very impressed with how melisa renter is keep me up to date with every detail while my truck was getting services.
Martin F.
Vehicle Make : Toyota
5 out of 5
4/16/2016
Great customer service!
Fredrick M.
Vehicle Make : Toyota
4 out of 5
4/15/2016
Dave did an absolutely superlative job from the moment I walked through the door to the time I drove off in my perfectly repaired vehicle. I would recommend your services to anyone -- including myself -- should they ever be needed in the future.
Doris H.
Vehicle Make : Volkswagen
5 out of 5
4/15/2016
Service was great. Thank you for helping out with the return ofvthe rental car.
Brian C.
Vehicle Make : Toyota
1 out of 5
4/15/2016
No need to call I expressed my satisfaction earlier today and the manager corrected it
James .
Vehicle Make : Toyota
5 out of 5
4/8/2016
Everyone that I came into contact with were helpful. Lam Vu communicated with me well and kept me up to date with the progress. And my car repair looks really good.
Mark N.
Vehicle Make : Honda
4 out of 5
4/7/2016
It took a while to set up my appointment. I had to make multiple calls and was told the computer reservation system was down. Then when I did receive an appointment and came in, I was told no reservation was held for me. This seems to be a bigger problem that's not the fault of the local office though. The local shop did a fantastic job of keeping me informed through calls & texts, better than any job of informing a customer than I've ever seen. Lam kept his word on providing updates better than any auto service I've had. I'd certainly recommend.
Raul T.
Vehicle Make : Dodge
5 out of 5
4/3/2016
Great service
Ella C.
Vehicle Make : Nissan
5 out of 5
3/31/2016
The gentleman who assisted me was very helpful through the whole process.
Roger W.
Vehicle Make : Chevrolet
5 out of 5
3/31/2016
Excellent service
Mario V.
Vehicle Make : Hyundai
5 out of 5
3/30/2016
Excelent Service, thank you for everything
Paul P.
Vehicle Make : Ford
5 out of 5
3/30/2016
Great contacts from agent keeping me informed about repair status. Truck looks great!

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