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Body Shop Review Summary

5 star 368 reviews 76%
4 star 68 reviews 14%
3 star 7 reviews 1%
2 star 15 reviews 3%
1 star 24 reviews 5%
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(All Vehicle Makes)
Roger F.
Vehicle Make : Chevrolet
5 out of 5
10/29/2016
Agent explained everything and always communicate concerning the repairs. He did a great job.
Kayla K.
Vehicle Make : Ford
5 out of 5
10/29/2016
Wesley was fantastic!!! Great customer service.
Katheryn H.
Vehicle Make : Ford
2 out of 5
10/29/2016
This repair took over 8 weeks when we were told 2 weeks. I believe that your company has become so busy that you have forgotten the customer service basics that helped your company grow to the size it is today. There was absolutely NO communication until the last 2 weeks (which was promted by my call and demand for answers) and I am certain that I could not recommend your company to anyone and I will not let my insurance company sway me to use Service King if I am unfortunate enough to need auto repair again. I will let Allstate know my opinion as well because I was told by your company that they are most at fault for delay for sitting on this claim which they deny happened.
Vicente M.
Vehicle Make : Mazda
4 out of 5
10/28/2016
My immediate thoughts upon receiving the car back this afternoon was, "Wow the car looks almost new!" There were no visual signs of the dent to the side of the car. It was a job very well done. So, I was really happy with the outcome. My contact, Jennifer did an excellent job of keeping me apprised if the status of the work being done and Service King's adherence to the project timeline. Thus there were no surprise delays. Well done by all.
Doug H.
Vehicle Make : Lexus
5 out of 5
10/22/2016
Everything went very smoothly.
Tsegewoini B.
Vehicle Make : Jeep
4 out of 5
10/22/2016
They keep me posted I like it
Adrienne H.
Vehicle Make : GMC
5 out of 5
10/22/2016
Everyone was extremely accommodating, sweet and communicated the entire process.
**** L.
Vehicle Make : Honda
5 out of 5
10/17/2016
No
Christopher R.
Vehicle Make : Chevrolet
1 out of 5
10/15/2016
Picked my car up on 10/14. When my car was taken for an alignment they lost the center cap. I wasn't told about it until I picked up my car. Driving it home it made a noise in the front end that was not there when I brought it in. I brought it back this morning, had to take to **** Mufflers, they determined the strut mount was bad, the struts themselves were replaced on the original repair, but not the mounts. I was told I could continue to drive it if I didn't mind the noise. I chose to leave there so it could be repaired properly. I'd rather avoid it causing further damage or worse I end up in an accident. Very disappointed in the mechanic ya chose to contract with for the repairs on my suspension
Paul N.
Vehicle Make : BMW
4 out of 5
10/15/2016
Repair shop did a great job fixing my BMW X5, I had been to another shp previously and wished I went I had just gone to service king. They kept me informed all the way through the repair process. Thanks Wesley Bothell!!!
Brenda J.
Vehicle Make : Honda
5 out of 5
10/14/2016
Anna Waldrop was great and a pleasure to work with.
Scott N.
Vehicle Make : GMC
4 out of 5
10/14/2016
Awesome Job!!!!! Will keep going to service king for all my auto body work!!
Patti R.
Vehicle Make : Toyota
5 out of 5
10/13/2016
We worked with Anna Waldron. She was great and kept us informed. Plus, the car was ready one week ahead of time.
Jim B.
Vehicle Make : Honda
5 out of 5
10/11/2016
Great communication and results look great. Thank you!
Sandy S.
Vehicle Make : Toyota
5 out of 5
10/8/2016
Anna was excellent!! I intend to refer people to your to your location. Anna Waldron was professional, friendly, and attentive to my needs. 5 stars!
Mary C.
Vehicle Make : Toyota
5 out of 5
10/7/2016
They were very helpful and professional
Eddy J.
Vehicle Make : Honda
5 out of 5
10/7/2016
Very nice and friendly service. The work was done well and quickly.
Terrence K.
Vehicle Make : Hyundai
1 out of 5
10/4/2016
The cars motor is noisy and there is a loose molding on the door pillar
Troy H.
Vehicle Make : Kia
4 out of 5
10/1/2016
Wes handle my repair. He was awesome.
Lori B.
Vehicle Make : Ford
5 out of 5
9/30/2016
Staff were very helpful and friendly. They made a stressful process much easier.

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