Service King North Lewisville

Alex was awesome!!!

It's not that I'm not satisfied with the work that was done. I've only had my Jeep back for three hours, so the jury is still out. It's more a matter of the actual time frame in which it was completed, and the lack of transparency & communication I experienced. Mind you, I was warned that it could take up to 4 weeks because it was a Jeep. Still, I've trusted SK with all my cars so I dropped it off. I'm not sure if there's an entire team in charge of determining what parts must be replaced, and who to order them from... but that part of this whole process was a total debacle. Parts that were necessary to rebuilding my front suspension (which had to be competed before other parts could be checked for damage) were ordered with unnecessary parts; parts that I literally could have picked up after the fact. A week was wasted because of this kind of time mismanagement. I understand that the shop felt the need to have a mechanic that works on Jeeps rebuild my front suspension, but in reality it was an OEM front end with aftermarket shocks. Any ASE certified mechanic should have been competent enough to rebuild it. My due date was changed 4 times, and the final day I was supposed to get it back I received a call that they couldn't source my rock slider/side steps. I was informed "they don't make it anymore", and was offered a similar alternative. The problem I have with this is I've already established that time management is apparently not someone's strong suit, and I also know that 6 weeks ago I provided the team at SK with a link directly to these rock sliders so they could source them. I also know that they do in fact still make them... because I know the owner of the company. I'm positive that someone dropped the **** ordering my replacement slider (they take 2-3 weeks to fab & ship), and rather than tell me the truth they chose to try and **** me. I called ACE myself and got SK a reference number to order my slider, which I have opted to install myself. 6 weeks and a day from drop off, I go to pick up my Jeep. One of the damaged fender flares (which I pointed out when I dropped it off) was not replaced, and was not fixed properly. Obviously, I was less than thrilled. Unfortunately for me, I want to have confidence that my Jeep was repaired properly, the problem is I have no confidence in SK. This whole process has been mismanaged from the start, and I believe it stems from that first day when I was told all about how "Jeeps take a long time... blah blah". If you start a relationship with **** excuses, apparently it gives you free reign to make excuses the rest of the process. The mistake I made in my opinion, was I should have taken my Jeep to a competent off-road shop that subbed out all the body work, and not the other way around. I would suggest they decline working on Jeeps in the future.

Very pleased with the repair to my vehicle and the great customer service that I received

Alex was wonderful about keeping us informed on repairs. Great customer service.

They did a great job!

I still have dance down the fender well about 5 of them and then the tailgate still has a dent in it I don't know where I go from here but it doesn't look good especially when I walked up to the driver door every day

Alex and crew were terrific.

Anna kept me informed at all stages Of the repair. Was in and out quick when I brought my truck in and when I picked up my truck. Everyone was friendly even the man that washed my truck before I picked it up. I will always use ya'll for repairs... Thanks

I'm HIGHLY satisfied with the work done! It looks bettee and even feels better than when I brought it in! GREAT JOB!!!

I really appreciated how they sent regular updates on how the repair was coming along. Even though it wasn't finished as soon as expected, they were still able to get it done in a timely manner, and get my vehicle back to normal. They did a beautiful job! My vehicle looks perfect!

The staff was friendly, informative and easy to communicate with

Jake was very prodessional and kept me informed of the entire relair process. Great asset to your company, you shouls have more employees like him.

Repairs were done quickly and car was even washed when I picked it up.

Jake was Amazing! Great customer service. Very satisfied

very good

Amazing service

I appreciated the updates and that even though the job was pushed back a week, it only took a couple of days. I like the use of texts and your representative was very pleasant.

I wouldn't ask you guys to change anything.... Everyone was very personable, knowledgeable and professional. I have to say thanks a million to Alex for always keeping me informed of what was happen with my vehicle

Lady that helped was Alex and she was great!

The repair work was very good. But the information was incorrect about the rental car, the status is that I was texted from Service King or incorrect and had to be corrected, the wait time on hold when I would call in to get the corrections when I knew the text wrong was way too long.