Service King Naperville

Great job with keeping me informed throughout the process until the last day. Communication kind of stopped on the last day about pick up information. I had to call in to get an answer if it would be done on one and when to pick it up. Good workmanship and I appreciated the cleaning at the end.

Great service / polite staff

Jim was very helpful after the stressful-ness of my accident. He answered all my questions and kept me up to date on what was going on at each step of my car's repairs. I would recommend service king to friends and family because of him!

Kind, kept me in the loop, and pleased with repair done on car. There was still a scuff on the side panel and he took care of it immediately! Jim and the rest of his team did a great job!!! Job well done...thank you!!

Excellent job! Very supportive and helpful during the whole process. It was great to have someone on my side through it all while insurance companies try to screw you.

Excellent service an professionalism.

The job was well done, I wish it could have been a little bit faster.

This situation was an experience I have lamented since deciding to allow Service King to repair my vehicle. It took 2 weeks to get my vehicle into the facility, the confirmation email stated the wrong person (which I didn't find out till the morning I dropped the vehicle off) I was scheduled to meet with. The gentleman at the front counter was rude, unprofessional, and disorganized. Dropping the vehicle off took over an hour. After requesting to be called (rather than their preferred method of text) I was sent an immediate "text" message, completely disregarding my request. Phil my Service King contact attached to my vehicle was knowledgeable, a liar, and provided every excuse necessary to cover up his mistakes. After being told OEM parts would be used upon drop off, I was told several days later they were using refurbished components and yet charging my insurance company 800 over the initial estimate. After getting a quote for vehicle completion of 10-12 days, my vehicle was miraculously completed in 3 days???? Okay. Great. But after finding out they used refurbished components, I contacted my insurance company to express my discontent. 6 phones calls were made to Allstate (one every 3 days) over the course of three weeks, all of which unreturned with no assistance for resolution from Service King either. 2 ****/2 weeks after the blatant violation of my request, Allstate contacted Service King (Phil and the Manager) to gain further clarification. In a very indicative example of Service King's poor customer relations, miserable character, and obvious misplaced business ethics, grossly lied to Allstate regarding their communication with me. As a result, I am picking up a tab for a rental car that was not needed, paying a full deductible for subpar work, and wasted many hours, days, and weeks with both Service King and Allstate avoiding any and all accountability. Conclusion: Both Allstate and Sevice King know nothing of customer service, integrity, morals or values, and will not be apart of any future business from myself and anyone that believes in being treated with respect, honesty, and appreciation.

Employees very nice. Appreciated text updates. Everything was great!

The customer service updates were reassuring and helpful. The early turnaround was quite impressive and advisors were friendly.

Very reliable, honest and over all good service.

Communication was great - emails and texts. They delivered on time. I would recommend them

Staff couldn't be any nicer and accommodating. Kept me informed every step of the way and made the entire repair process a lot less stressful. The repair process happened exactly how they said it would happen. No surprises. Precisely on schedule as promised. Was able to return rental vehicle right there. Extra nice to have received the vehicle back cleaned inside and out. Thanks Julian and Jim.

Thank you for going above and beyond in your repairs and service. I will definitely come to ServiceKing the next time my vehicle neefs servicing.

Great experience overall.

Of course price was high - but your completion time was the best - hats off to the folks who brought this way under estimated time to complete

Great communication and updates. Did more than what was promised.

Good services

I'm really happy with work been done. It was done earlier than I expected

Very excellent customer service. I would definitely recommend to friends and family