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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 382 reviews 80%
4 star 49 reviews 10%
3 star 14 reviews 3%
2 star 15 reviews 3%
1 star 20 reviews 4%
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(All Vehicle Makes)
Jody D.
Vehicle Make : Kia
3 out of 5
8/2/2017
It just took to long to get my car back
Tessa S.
Vehicle Make : Chrysler
5 out of 5
7/28/2017
Chris stayed in contact with me the entire time to let me know how my vehicle was doing. He really made this experience very great.
Tomas T.
Vehicle Make : Honda
1 out of 5
7/28/2017
The customer service was below average. Despite my request, I was not provided a call regarding the delayed status of vehicle. When my husband called to inquire the reason for the delayed status; the teleservice representative said "your wife already called and talked to Matt." The car was repaired due to damage to the rear of the vehicle. When returned the car had glass in the trunk. In addition, the front windshield is now cracked.
Amanda A.
Vehicle Make : BMW
2 out of 5
7/27/2017
The work done on my car is perfect. It looks great. However, I was not the top priority when I went to drop off my car. Which I thought was unacceptable since I had an appointment. I waited for 10 minutes before Caleb even came out to talk to me. The he said "I have to get a drink of water, I'll be right back" and I preceded to watch him take several calls at his desk. Waited another 10 minutes for him to get my keys from me and take pictures of my car. Another customer that arrived 15 minutes after me and had someone else helping him left before I did. I felt like my time was not valuable to Caleb at all. I was missing work so it's not like I had all the time in the world to just wait around. I will honestly probably not have work done here again because of the customer service experience.
Claire E.
Vehicle Make : Honda
5 out of 5
7/25/2017
Car is nicely repaired and chris was very polite and friendly.
Lloyd N.
Vehicle Make : Toyota
5 out of 5
7/18/2017
Very satisfied of work and time on my Toyota and Chris was excellent on price and and time fo finish my toyota !!!
Paul M.
Vehicle Make : GMC
5 out of 5
7/15/2017
Matthew did an awesome job getting my truck ready. Communication was awesome. He worked very hard to get my truck ready before I went on vacation. Customer service was amazing. Highly recommend!!!!
Melissa E.
Vehicle Make : Ford
5 out of 5
7/14/2017
Matthew was excellent in meeting my needs throughout the whole process
Rosa S.
Vehicle Make : Jeep
5 out of 5
7/11/2017
Chris was awesome. Thanks for a great experience, this is the first time I have used a collision repair place and I will definitely be back if needed.
Wanda B.
Vehicle Make : Toyota
3 out of 5
7/7/2017
The explanation about the color of my bumper after the repair. I thought it did not match my car but was explained that plastic does not take paint the same as metal which made since to me. Thank you
Malcom P.
Vehicle Make : Buick
5 out of 5
7/3/2017
Good job
**** A.
Vehicle Make : Mitsubishi
4 out of 5
7/2/2017
GREAT SERVICE FAST RESULTS
Sierra W.
Vehicle Make : Dodge
5 out of 5
7/1/2017
Caleb was great
Kristen U.
Vehicle Make : Ford
4 out of 5
6/29/2017
I had a Great Experience at Service King.
Meredith A.
Vehicle Make : Dodge
5 out of 5
6/29/2017
Extremely easy process because of the great staff! My van looks great!
Salvador M.
Vehicle Make : Chevrolet
5 out of 5
6/29/2017
They did an amazing job fixing my truck.
Mallory N.
Vehicle Make : Nissan
2 out of 5
6/28/2017
No need to contact me. It's done and I appreciate you taking care of my car. I already expressed that I felt your communication could have been much better. It's hard to work around something if you don't have communication on when your vehicle will be completed.
Chris B.
Vehicle Make : Chevrolet
5 out of 5
6/28/2017
Matthew was very good at communicating with me on the process
Terri D.
Vehicle Make : Nissan
1 out of 5
6/27/2017
Was told in text that I would that my vehicle was ready and would get follow-up call to confirm this was after 4pm. I never got call. When I called Saturday morning to confirm the person on line said it had not been released. So I didn't go pick up my car. This inconvenient me 2 extra days. Plus inconvenient of checking with insurance for 2 extra days for rent a car. The receptionist at Service King said would have Matthew give me a call back. She was polite. He didn't return my call. I had to call him. Terri D
Alan R.
Vehicle Make : Jeep
5 out of 5
6/27/2017
Thank you

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