Service King Herndon

I appreciated the regular updates and the consistent effort to keep me informed of the progress on my repair. My car looks wonderful and I appreciate the attention to detail. Great job!!

Thank you for being prompt and keeping me updated .

Good work from sk

Service King is named appropriately ... Best service I have ever experienced.

They got my car back to me 10 days sooner than expected. They let me know what was going on with the car several times through the process. They were courteous and efficient. A thoroughly pleasant experience. They get an excellent and a 10.

Very satisfied overall. Justin provided timely updates

James **** was great: he covered all important details, was always pleasant and attentive, he anticipated questions and was very knowledgeable. He built my trust. I was confident in Service King and I'm happy with the entire process- everyone made it as smooth as possible! Job well done!

Thanks for the work!

Julie was so great. Service was incredible all around. Thanks so much!

Roof liner isn't tucked in were the curtain airbag was installed. Deep Scratch on roof about 14 inches long that wasn't there before I dropped it off to be worked on. I made the collision repair employee that handled my case aware that it needed an alignment because it pulled to the left because of wear our vehicles made contact, and also that the transmission light came on right after impact and that the gears don't sound right and feels like it struggling to shift gears. She assured me that she would contact Utica insurance and volkswagen to tell them about the additional mechanical problems. And I picked up my car today to find out that she had not contacTed Utica or volkswagen about the additional mechanical problems. And volkswagen had my vehicle for three and a half months just to reset the computer so that all the red light notifications that came on upon impact would turn off. Which you would think that they would see the transmission light and oil light and investigate why they came on upon impact considering I requested they be checked bUT my request was apparently ignored by the collision repair employee. So I'm extremely upset that I now have to take my car back to volkswagen to have it looked at again. But the body work you guys did looks great and the paint job looks great. I'm very satisfied with the cosmetic work collision repair did.

Julie Caldraun was amazing. I have been using Service King (Sterling Autobody before) for many years for all of my Mercedes and Lexus vehicles. The staff is professional, courteous and always very helpful. The quality of work is superior and the turn around time is excellent. Prices are competitive and I could not be happier.?

Julie was great and when I noticed a chip on the trunk that was not there when I brought it in James the manager was happy to schedule a repair ! Kept me updated on the progress and very friendly!

Everyone at your shop was courteous as well as very responsive to my questions, concerns, and "needs". They explained and kept me updated as to the progress on all repairs. The car was cleaned and looked great both inside and out. I would definitely recommend this repair shop to my family and friends!

You are responsible for your business

The day to day text updates were very helpful, especially the pictures of progress. All of the staff that I worked with were knowledgeable and very detailed in explaining what was going to be done to my car.

Great customer service. The job was completed ahead of schedule. Thanks.

Iht was a pleasure working with Julie and your other staff on this repair. They were very courteous, competent and stayed in close communication so that we knew everything t hat was going on with the repair and it's progress. A job well done

Its all good thank you for fixing my car and bring it home again :)

Great job. I got my car back two days earlier than the schedule date. Your people are great. Thank you.

Very professional staff. A job well done!