Abra Auto Body Repair of America - O'Fallon MO

You guys were so helpful and constantly stayed in contact so I didnt have to worry or call you guys about my car at all because I was updated throughout the process

Everyone was very friendly, helpful and thorough. It was my first insurance claim and they all explained everything I needed. They also have complementary beverages, which is awesome.

Looks great!!! Like a brand new car!!

Great Job, very pleased with results and excellent customer service

It went very smooth

My experience was very good. I was updated during the process and they answered my questions when asked.

They performed as promised.

Just goes to show how you guys are not communicating and how you office staff is not organized. I picked my car up on Friday. I given now my 4 Th review. You need to really look at what is going on Office staff is not doing thier job no communication with customer while repairs are being done. I got more communication with you after I have my car in my possession. You guys used my wife against me on purchasing a set of tires. I was told I would be updated throughout repairs. Hell I did not even get told the estimate of my repairs. I had to call you numerous times to find out about my repair. A car that should have been in shop a week at most was there 3 week plus. I can continue going on with issues. Looks like no one reads these and this is just a look we care but in reality you do not care. Your company has gone down hill and you will be out of business and I will do everything I can to make that happen. You will not get one referral from me.

I like the idea of the updates we received as the the car was being repaired. It takes the worry out of how things are progressing. Great courteous staff as well and quick repairs. Thanks!

The worse experience I ever had. Also how do you not have a state inspection technician at your place. You guys played my wife against me into purchasing another tire for the vehicle. No one walked me through what was done to the vehicle. I did not even get an estimate of what the repairs were going to be. It took 2 weeks for my repair and if you look at the day's need to repair my vehicle it should been less than a week. I do not trust the repairs and what was done to my vehicle. When I did talk to someone it was when I called and they would say it is on schedule. What schedule I never received a schedule and I will let everyone I know if they need their car repaired not to use your shop and now I now that you do glass repair also I will advise anyone that ask me to not use your company. Hopefully this will also stop having you send me text messages as well. Because your text message system is a joke, it states we will keep you updated. I got no text until the car was done. John Hampton

The service was very friendly and helpful and informative kept me in the loop while they had my car

We are still waiting for a part that was damaged by your employees on the drivers seat. The back bumper looks great. We had to wait 10 days with a rental car. They forgot to replace the front bumper.

Great service and great people

Well for starters you guys have all of these guarantees, it took me a week to get my car back that had a dent that was maybe two inches long, and when I get it back its not even done. I'm not sure on what planet your employees would think that that is good enough to give back to a customer, I do collision work myself for a local Chrysler dealerships and the only reason I didn't do it is because my insurance wouldn't let me, if I give a car back to a customer like that I would have been fired on the spot. So when this gets fixed hopefully the right way I will never use ever again and I will tell everybody I know to never use Abra

My car looked better than it did before the accident! And they completely detailed it for me, inside and out. The staff was very friendly and helpful. I will definitely be recommending white/abra to others!

Car looks great. Wife is happy!!

Very satisfied with the work

Everyone was so nice and helpful ! Kept us very informed on what was happening with our car . It was also taken care of in a timely manner to get our car back to us . It was a great experience!!

Five star service from the entire staff. Best experience ever at a body shop in the St. Louis area. I have had service three times at your shop in the past two years. Exceptional service especially from Jeanna and Chloe. Will recommend ABRA to others if I am asked. Thanks for the great service !

First class service all the way through the process. I appreciate the fast turn around on my repair and the high quality of your work. Well Done!