Abra Auto Body Repair of America - Florissant

The cluster service was very rude I wouldn't send my poodle there!!!! The quality of the work is awful. The communication between staff, insurance company and customers are conflicting! I had State Farm on the line and let them hear how I was been talked to which they drew up their own complaint and sent it over to their quality team. This place is the worst place had some **** substance on my fogg like and told me it was condensation. My head light has moisture in now. There's a piece hanging from my car. Once I picked my car up I sound awful. I have to take my car back next week to have them recheck it and be put back into a rental car which is a higher inconvenience! Wade was called me and told me to pick up my car and take it to a machanic shop I told him that my insurance paid for this already. He swore I had revived the payment. My insurance company had to make him aware that ants had been paid back on the 8th already which he had called a week week later said he didn't know they were paid kept going back and forth with my insurance company about a payment. He then said aw well the reason we told her to get her car was the fact we thought she had been paid already!?!? Like even if so why wouldn't you want to do the work? Wade also started telling my insurance company well we don't think this and that need to be done to the point I had to jump in and tell him I pay State Farm and not you!! White auto body agreed to repair everything that was on the estimate, before I took it there we called on conference call to explain to them everything that the adjuster wrote up! White autobody stated yes they can do the work. However wade kept telling the insurance company no it doesn't need this or that I think it was this or that in return the agent let him know they agreed to fix the car and that's the decision. Listening to my car after I picked it up makes me think that did a patch job my car sounds awful!!!!

My costumer service rep Ron was awesome. My car looks brand new, thank you all that helped in the process!

Kept me well informed. The text message updates were a little cheesy, but that's not a total negative. Got the repair done fast, too.

My daughter spoke with a representative from your company yesterday and she is very appreciative of his concerns for her being satisfied with her whole experience with Abra. No further contact is needed.

Great job on the car, customer service needs improvement especially when it comes to letting the customer know beforehand about any fees that won't be covered by the 3rd party insurance company to avoid any conflict such as the one I almost experienced with your company for lack of information.

Great job!!! Thanks Ron

Front desk lady can be a little more personal.

My car looks amazing! And everyone kept me updated throughout the repair

Your company always does excellent work and very friendly and courteous

I would gladly recommend your services to anyone.

Fast work, good quality, excellent communication through the process. Well done

The job was done with such perfection, the truck looked better coming home then going in.Thank You so much.

This is my 3rd time coming to White, and I would again. But I hope I don't have to.

Thank you for your work. Regretfully I am a return customer.:-)

Great having car rental in your shop. Job well done!

Awesome customer service. Wade was the best. My car looks,awesome

Great professional service

I have had my automobiles repaired by white Auto Body several times through the years. I have always experienced exceptional service and first class customer service. I receive the same with my latest situation. My car was cleaner when I received it than it was when I took it in. Thank you for the stellar service!

Nice job

Thank you for your service!!