First Choice Collision Repair - Boise

Work was done quickly and explained well. All schedules were nice and prompt including the rental. Thank you much, **** and CAthY.

My license plates were lost or stolen during the time my car was undergoing repairs. While it's possible the repair shop who briefly had my vehicle in their possession misplaced them, the fact that my car was allowed off the First Choice Lot without plates in place is a pretty huge oversight and has created a great deal of inconvenience and time lost at work trying to rectify the matter. So far the actual repair work seems fine and customer service was nice and helpful, but the plates is a pretty big deal!

While a miscommunication regarding First Choice's loaner car policy forced me to alter plans & scramble to get a rent a car, I know that it wouldn't happen again now that I know the policy, and would not keep me from comming back. So, aside from the one-time issue here's my review: First Choice was awesome to work with & they did a great job! They were friendly, informative & my car was cleaner than when I dropped it off (inside & out!). I was updated via txt as often as I wanted to be so that I knew when the car would be ready (&that they were still on schedule ????). I was glad that First Choice was suggested by Allstate. First Choice is now my 1st choice.

Ken Lower kept me well informed. I liked the front desk explaining all the paperwork

Quick, fast and great service! Thanks for getting My vehicle in and out of the hospital and on the road. Thanks, Kathy H

Everyone was very friendly and helpful at answering questions. Everything was Explained before it was done and prices were less than other estimates that I had got. Overall I was very satisfied and would recommend you to anyone needing auto body repair. Thank you so much

Even though labor times exceeded the estimate, the repairs were completed at the estimate cost. Thanks!

Nobody told me that rhr repair would take more than one day and was told it would tske 3 days. until I was there droppi myg it off. I was called and thrn told the parts would take a day to arrive and I would be called when the time I bff was known. The next thing I received was a text that my vehicle would Now take 8 days to repair no person called to tell me. I was called near 5 pm on Friday and told the car was completed but didn't have enough time to arrange a rode to go get it so told them I would have to pick up Monday. When I arrive Monday the vehicle was not ready I was told it needed a car wash first.. also when I was given a quote the person did not check.out the vehicle and didn't seem to notice that my side mirrors were all banged up with pieces missing. So they did not give me an accurate quote. So I ended up paying several hundred dollars over what I I was quoted. I think a person should be clearly communicated with on how lo bff a repair will take, someone that knows what their doing should do thr quote and they should inform you ahead of time if there is a chance the quote will change mid repair. And for heavens heaven's sake have thr car ready to go or let rhe person know they need to call ahead to have it ready. Customer service is seriously lacking. Repair looks great.

I think the estimate took a bit long but they are very detailed with the estimate and make sure they are getting the right parts for a fair price. Staff is super friendly and helpful. They are pretty quick at getting parts in and repairing your car at least that was the case for me. My car looked like new when I picked it up.

Everyone was very helpful and kept me informed on the status of my vehicle. Although the work took longer than expected, everyone was very helpful and friendly.

Great service from start to finish. I was always a parks royal customer. Not any more. Thanks

First Collusion was very curtious, and helpful in getting me to my car when I had no ride. They went beyond work hrs to get my car done for me. I love the work they did and would recomend them to others. Thank you so much.

Great job everyone. Thank you for cleaning my car.

Yes they got my car in and quick and were great to work with.

Every one was completely professional and welcoming. I will definitely recommend Firsf Choice to all my friends

Excellent service and the body work was very good.

Excellent customer service. I am very pleased with how everything regarding the care and concern for my jeep and me. Thanks Lois E

Clay was so great to work with! He went above and beyond

No problems at alln paint matches perfectly, lines are steaight and even, cannit tell there were msjor repairs. Appreciated all the uodates via text. Shop supervisor didn't yreat me as a stupid wonan but answered ny www uestions with patience. I will recommend this shop to friends.. Thank you do much.

Truck looks great! Thank you for a job well done