Jessie R.
Vehicle Make : Chevrolet
After getting my walkthough of the vehicle, my daughter had noticed that the driver side brake light was broken. I spoke with the rep and she was very helpful and looked into issue and noticed that this must have occurred during the installationof the new bumper. The overall experiencewas great, just bumped that I have to bring the vehicle back in the get the brake light replaced, minor inconvenience. Would recommend shop.
Tabetha S.
Vehicle Make : Chevrolet
Everyone was really helpful and caring. Great customer service! My whole experience was amazing. Craig was awesome from start to finish. I really appreciated his updates. Nick with enterprise was great. Also the repairs were done before I expected. The car looks amazing as well.
Thank you all at Faith Quality Auto Body!
Jenelle G.
Vehicle Make : Honda
Everyone at faith quality auto were awesome!!
Sean P.
Vehicle Make : Mercedes
The communication was outstanding. I loved the fact that I had a daily email giving me a status update of my repairs. Great work and keep it up please!!
Caryn C.
Vehicle Make : Toyota
Great job! Dropping off and picking up was so easy!
Robert H.
Vehicle Make : Kia
At the time we brought our car in we requested a quote to fix a door ding while it was in for the repair. I followed up by responding to your email, again requesting a quote to fix this door ding while the car was in the shop. No reply! Car is now picked up and the door ding remains. I guess your company just did not care.
Anthony L.
Vehicle Make : Toyota
Better than expected! The women in the office were professional, helpful, and efficient. Customer service was simply outstanding and timely. The only downside was the rental car; dirty and no fuel. The customer service was great there too. Thank you!
Lousevil A.
Vehicle Make : Dodge
Helpful, keeping us posted a plus
Bill D.
Vehicle Make : Honda
Very pleased with the quality of service received. Faith Auto should be proud to have such a professional staff at every level. Great job !
Nathan L.
Vehicle Make : Honda
I Appreciate how you guys kept me updated on the progress of the car. Everyone there is very knowledgable and helpful and made the process painless. The Enterprise rental guy kicks **** too! It was nice that you guys took care of everything having the rental there for me. It was quite the surprise that you washed my car and vacuumed the inside before I picked it up too. There was a lot of chips in the back from my **** kids and when I got the car back it was spotless!! If I ever need work done again I'll be using you guys thanks again
Luis P.
Vehicle Make : Toyota
Keep up the good work.
Ray A.
Vehicle Make : Ford
We appreciate the last minute rush to get the car repairs done so we would have it for our vacation. Thank you.
Carol B.
Vehicle Make : Toyota
They were courteous and kep in communication as to the progress of my vehicle repairs.
Antoinette F.
Vehicle Make : Toyota
I do have to say that the process was made easy as Brooke was great checking me in. Krystal made sure we had all the proper paper work and answered our questions. Bianca-Geico Adjuster was very personable when she reviewed the damage to the 95 Corolla back end. Devin-Enterprise made sure we had a rental for the time our car was being worked on. Everyone that helped us was so great and professional! Have a Auto Body person back in Orange County that we usually go back to but we are very happy we stayed in town to support our community businesses!!!
Joni B.
Vehicle Make : Audi
Great communication, excellent repair job! Thank you!
**** C.
Vehicle Make : Hyundai
Received email saying car was done on 8/19 that car was done - it wasn't. The car wasn't ready for pickup until evening of 8/24. Picked up the car on 8/25 and no one at the shop had the courtesy to show my wife the car. She was just told it's in the lot with the keys in it - not great customer service in my opinion. The car had excess window adhesive that had to be removed so that delayed pick up also. All in all my wife was there for 2 hours trying to get her car.
Here in Virginia we use Suttle Motors for bodywork and they treat you like family. When the work is done and you arrive to pick up your car, a representative brings the vehicle to you and explains what was done and stays with you while you look over your car. Your firm should try that out, it'll make a happier customer.
Breann B.
Vehicle Make : Ford
Car was finished a day ahead of schedule. Everyone I spoke with from day one was very nice. Thank you!
Sean S.
Vehicle Make : Chevrolet
Fit and Finnish is terrible there obviously wasn't any prepping done because there's overspray on my leaf springs off my truck and my exhaust and Welding was terrible on my bedside and paint was terrible
John W.
Vehicle Make : Chevrolet
Profesional staff, quality work kept us advised of progress and it was done on time.
Esther D.
Vehicle Make : Infiniti
I sent a question two days ago and did not receive any answer. This is the question:
Did the technicians do an alignment check, especially on the front driver's side tire and assembly?
The paperwork given me had nothing on it about alignment check, and the insured is also responsible for hitting the tire.
That tire has been wobbly since after the accident.
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