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Body Shop Review Summary

5 star 135 reviews 78%
4 star 5 reviews 3%
3 star 14 reviews 8%
2 star 13 reviews 8%
1 star 5 reviews 3%
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(All Vehicle Makes)
Nancy R.
Vehicle Make : GMC
5 out of 5
8/2/2016
Great job on everyone's part. My car looks awesome. I would definitely recommend everyone who has a dent, or has been in an accident, to trust heritage body and frame have their work done. Thank you so much for the awesome job, and thank you so much for being so quick at getting it done. I would also like to thank you so much, for keeping me informed While my car was being worked on.
Dharmendra S.
Vehicle Make : Honda
2 out of 5
7/29/2016
Actual Work is good. But, the communication process about when the vehicle is ready to pick is so bad and confusing. No one calls from office when it is ready and the automated text messages are conflicting and without clarity.
Joseph B.
Vehicle Make : Toyota
2 out of 5
7/27/2016
I know it's a really difficult color, so I'm not upset, but the paint doesn't match. I'll be bringing my vehicle back soon to go over it and work on getting it fixed. Thanks!
Rosie E.
Vehicle Make : Ford
5 out of 5
7/17/2016
Ross was very nice, he explain the logistics of what needed to be done in order to fix the car properly, he was very attentive, and courteous . Thanks, Rosie E
Keith D.
Vehicle Make : Nissan
3 out of 5
7/12/2016
2 areas on rear lift gate did not get buffed or have clear coat applied. Will be bringing it back in.
Lindsey H.
Vehicle Make : GMC
5 out of 5
7/12/2016
Great, easy experience. Very satisfied! Thank you.
Zishan A.
Vehicle Make : Toyota
5 out of 5
7/12/2016
Service was prompt and transparent
Kay K.
Vehicle Make : Toyota
5 out of 5
7/7/2016
Heritage comes through again with flying colors! Excellent customer service -- thank you Megan -- amazing workmanship and fast turnaround. Many thanks for going above and beyond to make my car look great.
Christian R.
Vehicle Make : Honda
2 out of 5
7/2/2016
Text messaging was not a sufficient way to inform people about things going on, especially financially
Roger S.
Vehicle Make : Ford
5 out of 5
6/24/2016
Very professional group!
Orideu C.
Vehicle Make : Toyota
3 out of 5
6/23/2016
Low quality work , not honest , no costmer service quality .
Scott C.
Vehicle Make : Nissan
5 out of 5
6/18/2016
This was the best full service experience I have had related to car repair.
Michelle K.
Vehicle Make : Scion
5 out of 5
6/14/2016
I was very happy with my repair. Done very well and done fast even though my GEICO agent screwed up. Heritage went above and beyond to get my car to me when I needed it. Only issue was some overspray on my front glass I had to scrap off myself, but very happy otherwise.
Diana B.
Vehicle Make : Honda
5 out of 5
6/8/2016
Great experience. Thank you!
Amy W.
Vehicle Make : Jeep
3 out of 5
5/20/2016
Having a problem with car since coming to pick up.
Maria A.
Vehicle Make : Nissan
3 out of 5
5/20/2016
There were things in my car that were broken the emblem was not put on my trunk lid
Daphne C.
Vehicle Make : Nissan
5 out of 5
5/15/2016
That was the easiest repair I have ever had done to any car I have had over the past 40 years. It was a wonderful experience! Thank you!!
Ronald M.
Vehicle Make : GMC
5 out of 5
5/10/2016
Heritage body and frame is the pinnacle of professionalism. From being greater, to the GIECO, to Enterprise. The entire process was painless. I hope that I won't need a body shop, but if I do it'll definitely be Heritage.
Kristyn B.
Vehicle Make : Honda
5 out of 5
5/10/2016
Heritage was professional, efficient and thorough. I will never go anywhere else in Austin. I had a lot of damage from a rock throwing I35 incident, and my car looks as if it never happened. Heritage communicated daily with me to give me updates. I had my car back in a week.
Latrell P.
Vehicle Make : Mercedes
5 out of 5
5/7/2016
So happy with the promptness of repair. Thanks so much.

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