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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 388 reviews 84%
4 star 56 reviews 12%
3 star 2 reviews 0%
2 star 3 reviews 1%
1 star 14 reviews 3%
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(All Vehicle Makes)
Stanley R.
Vehicle Make : Toyota
5 out of 5
4/28/2018
Excellent service and repair work
Hiidie J.
Vehicle Make : Hyundai
5 out of 5
4/28/2018
Jerry is awesome I'm sure very pleased with the service I received.
Melissa M.
Vehicle Make : Toyota
5 out of 5
4/27/2018
I have never received such excellent service anywhere. Every person on the phone, every person in the office. Juan is exceptional very understanding and knowledgeable. He went above and beyond. Your competitors need to take some lessons from you. Thank you so much.
Rita B.
Vehicle Make : Tesla
5 out of 5
4/27/2018
Very well done. Excellent staff to work with.
Geraldine S.
Vehicle Make : Subaru
5 out of 5
4/27/2018
Jerry was awesome! He kept me up to date on repairs, answered my questions, explained everything to me in a way I understood and was incredibly well mannered. I am very happy with the great customer customer service. Thank you Jerry.
Aydde P.
Vehicle Make : GMC
5 out of 5
4/24/2018
Thank you for the fast repair and easy experience. Jerry was was great with us. Kept me informed on the status of my vehicle through out the whole process. He was very attentive and straight forward with the repair. Took the time to explain everything about the repair. Great job on the body and paint work. Thank you for making it and easy experience.
Diane P.
Vehicle Make : Dodge
2 out of 5
4/24/2018
Communication is very important in a customer service experience. I found that Service King did not perform as well as expected. I had to call to get the answers I needed. I would think twice about recommending this shop to anyone because I truly believe it could have gone a whole lot better. Also customer service is key in bringing and keeping customers coming back or recommending the business to others.
Robert R.
Vehicle Make : Toyota
5 out of 5
4/20/2018
Jerry did a great job with the day to day details of the entire process
Helena S.
Vehicle Make : Mercedes
5 out of 5
4/15/2018
Very good service
Michele A.
Vehicle Make : Kia
5 out of 5
4/14/2018
Very satisfied
Valentina V.
Vehicle Make : Honda
5 out of 5
4/6/2018
Estoy muy contenta por el servicio que juan alba le hiso a mi carro fue un trabajo excelente y una persona muy amable gracias por responder a mis preguntas y gracias por el servicio le doy 10+ rating a juan alba muchas gracias y que dios lo bendiga.
Marion P.
Vehicle Make : Jeep
4 out of 5
4/1/2018
I got my car when the service advisor stated I would. But I had to call the shop as he didn’t follow up with me as he said he would. He was suppose to call me at 10a on 3/31/18, he didn’t I finally called at 11:30 and was advised my vehicle would be ready at 12:30. All in all a very good expierence. The office staff was awesome.
Karen W.
Vehicle Make : Lincoln
1 out of 5
3/31/2018
I am not satisfied with the front bumper on my MKX it was painted the wrong color after I notified the representative that my car was not pearl white it is crystal champagn tri-coat, he said that pearl white was a generic and they would use the color code to match the color. It was painted pearl white still. Then I was told the color was different because the bumper was plastic and the hood was metal. Then it was the way the sun light was hitting it. My back plastic bumper matches the rest of the metal car. I understand things aren’t going to be perfect, just say you couldn’t match it exactly and you got as close as possible.
Ruben S.
Vehicle Make : Chevrolet
5 out of 5
3/31/2018
Vary happy with the work done on my truck,on time
James H.
Vehicle Make : Honda
5 out of 5
3/18/2018
They are great. Very professional and nice
Machelle P.
Vehicle Make : Toyota
5 out of 5
3/18/2018
Perfect service!!!
Teresa B.
Vehicle Make : Kia
5 out of 5
3/17/2018
Very professional and nice staff. Clean and beautiful repair work. Good job!
Kelli L.
Vehicle Make : Audi
5 out of 5
3/10/2018
Excellent job, great staff.
Roger A.
Vehicle Make : Nissan
5 out of 5
3/9/2018
Great work keep it up
Diane S.
Vehicle Make : Cadillac
5 out of 5
3/9/2018
Everyone was was great, very happy Christina did an awesome job keeping me informed thank you!!

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