ACC Collision Center

Repair quality - Excellent Repair time estimate vs. actual: **** day late Communication updates (email): Great Communication update from Geico representative: Average. More written updates and quicker updates are needed from Geico claim adjuster for better experience.

We appreciate your excellent service. From the moment I walked in the customer service was excellent. Dereck was really helpful in giving me all the information and answered all questions. Enterprise also had excellent customer service just thought he was trying to take care of things in a rush matter. We received our rental car and the first problem was that the car that was given was to small for a family of 6 with four car seats. As I drove away the car smelled a lot like cigar I was going to let it slide but the smell was a little strong for a family that doesn't smoke and has children. I called back asking if their was a chance they can switch for something bigger and smoke free they said they could but it would take a few hours before I can get another car. So they gave me the option to drive to the closest enterprise or weight. And so I did drive away to the next enterprise near by but having my two girls with me was a little inconvenient having to drive. The service was excellent at the other place dint have to weight much. And was given a bigger car and smoke free. Everything else was excellent just think their should be more options for rentals in case the needs are not satisfied for a big family. We highly appreciate your care and would not hesitate to come back if anything else . We were told as well that our car seats were going to be replaced. When we picked up our car we asked about it and they said Dereck had to be their and all do it wasn't a major accident if we felt more comfortable replacing the car seats they were. At the time of pick up we don't have a four car seats so we decided to go but will like for car seats to be replaced just because mom doesn't feel comfortable . Thank you for your time and care for your customers

Finish date changed 3 times which was unacceptable. The job itself was well done.

The delivery date was delayed by a day; not a big deal.

I am very disappointed with your Auto body shop work After repair, there are many scratches, dents on the body of car. These are white spots on new paint. New Paint does not math rest of car body There are white paint on car over tier. New Paint has large pin holes on it. I have already complained to Geico about your shop.

No reliability in words. Got a call saying that vehicle is ready, when I reached to pick up next day morning, it is not yet ready. right side painting of mirror cover is not done.

Service was good, but it turned out to be a bigger job than expected.

My overall experience is good. Fender and headlamp was replaced. Painting matched well and I feel you have high quality. Hopefully painting will not change over time. One little thing is that you didn't send my update during last two days, which letting me feel that you was not able to finish in time. Fortunately I got my car at last minutes. Thanks:)

Really happy that not only were the dents repaired but you also fixed my passenger side window.

perfecto!!!

The team was better than I could have ever thought. My car wasn't even a week old when someone hit it and when they gave back to be you would never know it had been damaged Thank you so much.

Very professional, quick service. Great job!

Everything went smooth and quickly, thank you!

Great place. I'm impressed with the detail

Thanks for the timely updates!

Excellent and efficient service

it's good service.

Delayed; miss informed for pick up time and drop off time. Wasted lot of time. Very poor sevice.

Poor customer service, poor time estimates. Noticed problem after getting vehicle back

Please do not contact me.