Regional Auto Center - #3

Your employees are your best asset. I would highly recommend your business to others!!

You guys did a great job. When I got cars home I wash and wax them to see if I could find any signs of the dents. Have not spotted one yet. Great job and thanks Kenneth Alexander

Wish it didn't take as long as it did , but I was very satisfied with Robert and the ladies who answered the phone and have the repairs turned out !

I had one issue with the paint color match but I think we got that squared away. I really liked the text messages with the status updates. It made me feel like I knew exactly where my car was in the process.

Look and color match were ok. Bolt cover was put on upside down and felt trunk liner was outside of trunk seal. License plate was was loosely attached on the right not screwed in at all on the left. Poor attention to detail and quality control. Disappointing work and no concern from management. Would not recommend to others.

Good service all the way around. Will come back if services needed again.

Explained what needed to be done and why, in a way I could understand. I felt like their recommendations were honest, not trying to take advantage of my lack of knowledge. From beginning to end, I felt like my business was appreciated. And they vacuumed my car!

I appreciate the updates throughout the repair process.

In past collision repair experiences at other repair shops, I have been impressed at how I could not see any sign that the car was ever damaged or repaired. I had the same expectations for this repair. In all areas of this repair, which there were several, it is obvious that the car was damaged and repairs were made. I would not say that these repairs are complete. The bumpers do not meet the body panels correctly. The front bumper was torn away from the bolts that attached it in the accident. It too, was reattached in a way that makes it obvious that it was once torn away. There is overspray in several areas. The driver's side headlight does not line up correctly with the body panels and appears to be pushed in. The driver side of the front bumper sits lower than the passenger side of the front bumper. Generally it is just a poor fit. There film of dried paint dust or wax covering all the newly painted exterior areas. There is dried paint dust throughout the interior, dash, and other areas of the car. It is obvious that the dent in the rear left fender was repaired. Signs of the dent are still evident. It is especially obvious if you run your hand across it.

Robert is great ! His team work's very well. It was a pleasure. Mrs. Guzzetti

I am very pleased with my experience at RegionalAuto Center and intend to recommend them to my friends.they were courteous,knowledge,and thorough.Thank you to everyone there!!!Anne Clendon

Thank you for your awesome service.

Regional made me feel like I'm genuine cared for!!! I love the posted updates!!

Awesome customer service Robert Gaines was great.

Everything was good, thank you.

Thank you for a repair well done, and the reassurance that I have a shop that I can trust if need be in the future! I definitely appreciate the speedy service and the daily updates. I know it's a tough business and people can be demanding, so thank you again for your time and professionalism! P.S. I did a little homework before bringing the car to Regional, and several people in the biz said they do a great job.... I have to agree. I will not hesitate to recommend this team to others.

Robert and the rest of the staff are great. Made it an easy time

Robert Gaines was excellent associate. i felt very comfortable with my experience at Regional.However when i first got there there was two caucian other gentlemen there that i was trying to figure out who i needed to speak with..They were very rude and not customer friendly.

We were very patient with the extended time it took to do our car, however, the wrong mirror was ordered (that was the adjustor's error), and it took at least 4-5 days longer than what we were told originally. That honestly would have been fine, but we were also told the car would be cleaned up, vacuumed, etc when the mirror error was corrected. This didn't happen, nor was it offered when we finally picked the car up, and at that point we were just too fed up to mention it. The guy in charge was as nice as could be but things weren't done as they were promised to be. I rarely complain but they could've cleaned the car as promised...it would've made a big difference in how we viewed the original delay and overall service.

I always appreciate your work, and your customer service. Thanks for everything.