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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 444 reviews 75%
4 star 91 reviews 15%
3 star 16 reviews 3%
2 star 18 reviews 3%
1 star 25 reviews 4%
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(All Vehicle Makes)
Shenee P.
Vehicle Make : Honda
5 out of 5
9/19/2017
Service Advisor Juan Morsels thank you.
Jeannie L.
Vehicle Make : Toyota
2 out of 5
9/15/2017
The initial estimate was incomplete, which lead me to believe the repair would take two days. When the car was dropped off, the scratches I mentioned at the estimate apparently weren't part of the original estimate. The repair ended up taking two more days, where I had to use my van, instead of my car (PriusC for my regular commute to SF), this using more than triple the amount of gas I normally would have. I had to fill up the van on the last day before picking up my car. If I'd picked up as originally promised, I would not have been out an extra $60. If this amount was reimbursed to me I would consider this action good customer service. I seem to be a frequent user with Service King!
Parnie K.
Vehicle Make : Tesla
4 out of 5
9/14/2017
Should be 20 points satisfaction - not just 10!
Chung-ho H.
Vehicle Make : Honda
5 out of 5
9/13/2017
Thanks Juan for being responsive and professional the entire time when handling the repair. The bumper looks like new.
Jasjit R.
Vehicle Make : Mercedes
5 out of 5
9/9/2017
Highly professional team I was kept informed about the progress of the jon
Jacob K.
Vehicle Make : Toyota
5 out of 5
9/7/2017
Great work, very satisfied. Even though it took a little longer than expected, the team maintained good communication with me keeping me updated on progress throughout. Very happy w the work and service provided.
Joseph D.
Vehicle Make : Buick
5 out of 5
9/6/2017
Afthony did a great job car wonderfully repaired and it was delivered on time
Gordon D.
Vehicle Make : Tesla
3 out of 5
9/6/2017
Tim was very helpful and the work was high quality, despite the long delays in getting the last part from Tesla. In hindsight I would have preferred to keep the car until all the parts arrived before beginning the repair. I wish that Tim had suggested that given the known pattern from Tesla. As a result of the long delays my car was nearly out of charge when I picked it up. I warned about that and wish that it had been charged. If it had completely run down, it would have been very difficult to get it charged.
**** C.
Vehicle Make : Scion
5 out of 5
9/2/2017
Juan was excellent and kept me informed of all the damages and repairs as they happened. I never had a doubt that the car wasn't in the best of hands. The finished result looks amazing, and I'm truly happy with the results. Would recommend to anyone, and to ask for Juan in particular.
Ori Z.
Vehicle Make : Tesla
5 out of 5
9/1/2017
Great service
Leticia E.
Vehicle Make : Toyota
5 out of 5
8/31/2017
Thanks. But too expensive!
**** H.
Vehicle Make : Toyota
5 out of 5
8/27/2017
Looks brand new! Outstanding customer service!
Lienhanh P.
Vehicle Make : Toyota
4 out of 5
8/25/2017
Juan Morales was our service counselor and he was fantastic. He made sure our car was repaired properly and on scheduled. The communications between us and the shop was fantastic as well. We were informed at all times the status of the repair.
Dale T.
Vehicle Make : Toyota
4 out of 5
8/25/2017
Yes I was absolutely satisfied w/the body repair on my RAV4. Juan was able to finish a day earlier than discussed. Thank you again!
William H.
Vehicle Make : Cadillac
5 out of 5
8/24/2017
Jamaal **** did a great job keeping me posted and interacted well. You have a good employee here..treat him well.
Peter D.
Vehicle Make : Toyota
5 out of 5
8/23/2017
Your company did an excellent job and gave me timely notices for the date of completion. Peter
Gerardo G.
Vehicle Make : Scion
4 out of 5
8/23/2017
My car looks so nice, better than before the accident I have. Is amazing to see my car with no crush or scratches... Thank you so much ????
Vicky F.
Vehicle Make : Nissan
5 out of 5
8/23/2017
Good service
Barrett M.
Vehicle Make : Toyota
5 out of 5
8/20/2017
Unfailingly polite and professional
Mary Rose.
Vehicle Make : BMW
5 out of 5
8/19/2017
Great job by Juan and ream at Mt. View Service King. Thanks!

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